Continuing Care Community in Scottsdale, Arizona

Carolyn A.

Care received was abominable. Staff showed no empathy or compassion. My brother was admitted after hospitalization with several critical health issues. He was diabetic and suffered renal failure. He was evaluated at admission and several troublesome wounds were noted. A care plan was written up, but the wounds were not adequately cleaned and treated. One became so seriously infected that it would have required surgery, had he not passed away before that could happen. Also, in the several days he was there, he never received a bath, despite many pleas from him and from me on his behalf. We were always told it would happen, but it never did. I would definitely not recommend this facility.

Barbara

I liked Desert Flower Assisted Living. The room was very nice, and the workers that they introduced me to were very friendly and said they hope I come back. My son liked it also. It gave me good vibes. The community was very nice, and the woman that took me around was young, very outgoing, friendly, and kissed me goodbye. They were very hospitable and warm. The apartments were very nice. The grounds were pretty and had a water fountain, a rock garden with flowers and a few statues, which I like.

Donna

Desert Flower was excellent. I wish we could afford them. The rooms and the staff were excellent. It's a beautiful place. The dining was really nice. The director and everyone I saw were interacting, engaged, and paying attention to the residents. It was a good experience. They had nice, soft music playing that was very calming. They had very clean floors, walls, and tables. Everything was spotless. Their rooms were nice, neat, orderly, and accessible for someone in a wheelchair. They were completely handicap accessible. Their showers were excellent for the elderly. They were able to get in and out of them.

Donna

My mom has been in Desert Flower for a little while now. It is clean, it has a slightly more upscale look to it, and it appears comfortable. The regular staff is fine, but there seems to be a communication barrier with the med tech staff. I have doctor's notes for specific times that medication needs to be given, but that is not being followed on a consistent basis. They're doing a good job with the food because they have a very good variety for people in that age group. My mom has never been much of a social person. There are a few things that she is really interested in. They try to get her involved in activities, but most of the time, she is not interested. They have music, bingo, cards, puzzles, and an exercise group. They have monthly activities, like if it is a Mother's Day or Father's Day they do stuff, and they celebrate people's birthdays.

Donna

I went to Brookdale. I liked their set-up. Their rooms were smaller. The staff member who helped me was very good. Their plans and activities were comparable. They were a lot higher priced for what you get. You're getting a smaller room and a lesser outside area.