Memory Care Community in Sun City West, Arizona

S.N.

I went to Solstice Senior Living at Sun City West. It was dark, it felt dirty, it had a dead roach on the floor in the hallway, it had peeling wallpaper, and it had dirty carpet. It had peeling concrete backing around the pool. They forgot our appointment when we got there, and we felt very insignificant. The staff had to rush through our appointment after she had forgotten it. My dad doesn't walk very well, and they didn't have any wheelchair facility, so we had to walk down these great-big, long hallways forwards, backwards, and around to show us everything. It wasn't accommodating to him at all, not being able to walk well, and she took us up and down these hallways knowing that he couldn't walk very well. It was kind of a rushed situation. Everything seemed to be falling apart, but they were redoing the driveway. They should be redoing the inside.

James

My father stayed at Solstice Senior Living at Sun City West for 2 weeks when I was on vacation, and that was wonderful. The staff took care of him very well, his apartment was nice, he liked the meals, they had activities, and they had invited us to some even when he wasn't staying there. We did participate, they had activities around the pool where they had a band, so it seems like they have a very nice choice of activities and a variety of activities. Solstice was independent living, but they did have onsite nurses as well, that's why we were able to live in there. They had transportation if my father needed it, he has a little dementia so they had somebody go get him every morning and bring him to his meals, and that was wonderful. They made sure he participated in things and he got back to his room.

MG

I wouldn't go to Solstice Senior Living. It wasn't updated, and it looked very old. They need to upgrade it. The rooms were OK, but the kitchen was very small, it did not offer much, and it looked like a kitchenette. The staff was very nice.

JR

We're satisfied with Solstice Senior Living at Sun City West. There were some plumbing problems the first night my sister went in there, but that has been resolved. They painted her new 1-bedroom apartment, put in new carpet, and everything is nice, fresh and clean. They have variety of rooms. The halls aren't too great since they need to have new carpeting. They have a lot of activities that we were impressed with and my sister has gone to several of those and we're happy about that. The food has been good and everybody has been nice to my sister.

Candy

My mother was a resident of Solstice Senior Living at Sun City West. They provide lots of activities, they have a nice dining room, and the people in charge were very nice. However, we had to pay extra for any additional care she needed. They have games, entertainment in the afternoon, movie nights, church services, and a free shuttle, which she really took advantage of. However, she refused to use the call button, so she fell several weeks ago and laid on the floor all night long. We thought we needed more oversight. The building was not in the best shape, and they didn’t keep it up like they used to.