Memory Care Community in Palm Desert, California

Daughter

This facility has zero communication between staff. They do not read and or care if a patient has food allergies. In the 20 days my dad was in this facility he was served one food he is deathly allergic to... 5 times.

Jane

My father-in-law has been in Atria Palm Desert. I really like it. They're really good. They're very focused on making sure he does everything he's supposed to in terms of his medication. He has activities that he participates in. I like it a lot. The rooms are more than adequate for what he does and what he needs. There's plenty of room in there and he's very comfortable. I have no idea about the food, but he hasn't complained. I'm not quite sure about the amenities. We're not allowed to walk around the grounds with the virus. I think they have a pool, but I'm not positive. I'm not quite sure what he has access to. I am not interacting with the staff very much. The ones I have interacted with were extremely helpful. The big plus with Atria Palm Desert is that up by my father's room there's this small area outside. He has a sliding glass door and there's this small area where he can sit outside in privacy. He's got a little balcony and he loves it.

David

The Carlotta was very nice. They're very friendly and they have a good reputation. Their skilled nursing facility is rated one of the best in the Coachella Valley. We liked their system. The apartments were nice, but small. My wife is in a wheelchair and she needs a bigger space to be able to turn around. The activities seemed good. They have exercises, classes, and they go on excursions. The meals we had were good.

David

Oakmont of Segovia was a step higher in amenities than the other places we saw, but it was more expensive. The meal we ate there was very good. They have underground parking, which is extremely nice out here in the desert when it's 120 degrees in the summer. The apartments were fine. The staff was very friendly and very nice. If you have to go from independent living to assisted living you stay in the same apartment and the assistance comes to you. That way you don't have to move to a specialized assisted living apartment.

CR

My brother likes Manorcare Health Services, but I don't find them very efficient at all. The people who are doing the work with the residents aren't bad, but their management is horrible. They don't answer the phone many times even in the main line. You can't get anybody to talk to. The message system has 25 to 30 rings before you ever get anybody's voicemail. It's poorly run, but the CNAs are OK. They need to train their people and the management of the different groups, whether it's therapy, wound care, or nursing, to be able to take care of the residents better. They don't have enough people to take care of a lot of the needs.