21 Continuing Care Communities in San Diego County, California

Phyl M.

What I like the most about GlenBrook is the great help, the friendly and helpful staff. The food is delivered to my room and I like that. The rooms are very good and kept very clean. The activities are excellent, the Activities Director, Lorena, has the BEST Programs for Residents.

LisaL

The rooms are clean and well cared for. The skilled nursing wing looks more like a hotel facility and most of all there is no medical facility smell . The food is better than expected with many choices. The kitchen staff will go out of their way to find something the resident would like to eat. There are activities through out the day to stimulate the residents. As for the care providers I can't praise them enough. They know their residents and try very hard to accommodate all their needs. The positive attitude is remarkable considering how hard their job is. The Assisted living wing is just as phenomenal. The food is great with many choices, and again the staff will go out of their way to find something the resident would like . The caregivers are positive, and patient. The nursing staff and caregivers are exceptional. If you can get a bed in this facility for your family member, grab it!!!

Kirsten Luise

My Mom was here for skilled nursing and rehab for almost a week post ankle surgery. She was miserable the whole time and asked me to transfer her to another facility within a couple days. When she saw the staff she loved them. They are very nice people but very understaffed and maybe not organized with their duties because it was her attention to care that suffered. On one day I visited I had to clean feces off her foot and she had feces left on her casted foot the entire time she stayed there. The food was terrible. They did not clean and my my Mom asked me to bring disinfectant wipes. Her hearing aids were lost while she was there. A search was done of the room, bed and her things. My Mom was an RN in the Navy, Skilled Nursing and Community Health. She knows busy and is very tolerant but even she was scared to death shecwas going to get an infection there. She hardly ate unless we brought food to her. The heat was unbearable since it could not be regulated in the room. She incoherent, confused and excessively sleepy at times to our concern and to the point that she called her Dr. to see if she might be suffering short term memory loss. Come to find out from the new facility on the first day she arrived, her blood pressure was extremely low and her medications needed to be altered right away. I thought the staff was pleasant but not present for the patients essential care and health.

Gary Colborn

This is more of a,suggestion than a review, I was a patient there for 35 days, I noticed that the Nursing is overworked,, I had to receive IV antibiotics, and only a RN can administer it, and there is,only one RN on duty at a,time so when there are multiple IVs to be administered he or she has to run around to administer them on schedule, I was on one side of building and the other two were on the other side, when the alarm went off shehe had,to run around to correct and reset it, they should put all the IVs in same room or rooms on the same side making it easier for the nurses to administer them. Also instead of assigning CNAs rooms have them work together if your not with a,patient answer the next call button, take care of all the patients in need, That way the patients will be taken care of and each Aide won\'t be stressed out,

Don

We toured this place back in 2017 and decided it was not the right place for my father. He DIED in 2020 and we are still getting emails from their marketing people EVEN AFTER telling them multiple times that he is dead. Gives you a good idea how poorly this organization must be run and what their priorities are...money.