The Oaks at Inglewood

Andrew

I visited the Oaks at Inglewood. I liked it, but we liked to do our own cooking, and they don't have room for that. They have a schedule for people taking them out for appointments. I looked at a 1-bedroom, and it's a little small, but wheelchairs could get in. They allowed dogs in the facility.

Daniel

We picked it because it was very clean and everyone's very friendly. We liked the menu that they had. They have Wi-Fi, cable TV service, assisted cleaning, and showering. The staff is very friendly and thorough with their jobs, but also not overbearing, so while they do their due diligence, take care and watch my dad, they also give him the ability to have the freedom he wants without making him feel like he's watched all the time. The rooms are adequate.

George

My dad is in The Oaks at Inglewood. It needs better management or better supervision. In my opinion, their instructions for their employees are lacking. In my dad's case, he had to pay for somebody to get him showered or give him a bath or something. But if you look at a person's duties, it doesn't say "to shower" or "to shave him", you're paying for the service, but there's nothing documented that you can hang your head on. That's my biggest complaint. And the fact that it's changing hands, I was waiting for the new organization to come in and have a meeting because it was lacking. We pay extra money for the service when they come and help them go to the bathroom or change his pants. There's a lack of enthusiasm there even though they're getting paid. In terms of food, Pegasus allows residents to go outside the community, like to Best Buy or wherever you can get it, while in other communities you have to buy the food from them. I've tasted the food, and if I decide to have lunch there I can look at the menu and decide what I get. They're supposed to come in and vacuum the rooms or once a year shampoo the carpets, but I haven't seen them do that yet. We pay for the laundry too but they don't fold it. And they're supposed to do all that, and put them in the drawers, but that doesn't happen. I have always seen them do plenty of activities and picnics, one time I even went out there and helped him barbecue burgers and hotdogs. The new organization just took over for about three weeks now. In my opinion, the patients are getting ripped off because there's on check and balance. Nobody signs off saying "I was in this room today and I cleaned it" or "I gave this resident a bath". And there are days when there's no hot water and my dad is not getting credit for it.