Boca Raton Rehabilitation Center

John

My aunt is in Boca Raton Rehabilitation Center for rehab. She's doing well, and her condition has improved greatly from when she was admitted. Everything she told me was very positive. She thinks the staff is very attentive, and she's getting along very well. The food is fine, too. At 98 years old, the one thing she hasn't lost is her appetite. She eats very well, and she's happy with that. They're doing a great job for her, but communicating with them is difficult. They don't return telephone calls or emails, and when you call into the switchboard, the people who man it don't tend to be very attentive. They'd say, "Hold on a second, I gotta transfer you to a nurse's station." When they do so, the phone will ring and ring and ring, and nobody answers it. That's frustrating for me. My aunt is happy with the service she's getting there, and they're all making good progress with her. It's just me, being frustrated from the outside, and also being 3000 miles away from her to try to get updates, so I can make arrangements for her, sign certain documents for her, and so I can manage her medical care from a distance. I would probably give it a rating of 3 because of the communication, but the services given to her internally, I'd give it a strong 4, turning to a 5, because she's very happy with it. I think it's a fairly decent facility. Although it's an older one, they've done some remodeling. Due to COVID, they would not allow me to go inside into the room. I stand outside the window and speak to my aunt while she was under quarantine when she first got transferred in there. They won't let anybody visit with her personally, until she's been quarantined and tested for COVID for two weeks, and that's already happened. When I go back there three weeks from now, I will meet with her face-to-face, not through a window anymore or over the phone. I'd give the reception and the staff in the office a rating of 3, while the people who work with the patients in their rooms or nurses and other service providers that are working directly with the patients a 4. Up until now, everything has been covered by the insurance that my aunt has, so money has not been an issue. Even the cost that they have quoted me, if we have to come out of pocket for anything, has been reasonable and in line with what I would expect.