All Seasons Naples

Susan

My mom just moved to All Seasons in Naples. I can say that it is a gorgeous place, and I think they're trying to do good things despite the COVID pandemic. I think the food is good too. However, their callback and response time is shamefully slow, and that is a huge concern to us. They have gotten back to me and talked to me about it, but that is one of the things that I was hoping the most for. My mom needs somebody to take her to the bathroom to do things that can't wait. That's a big concern that we are working on with them. The staff is good, the maintenance is great, but that is the concern right now; I hope they improve on that. She is in assisted living and on level four out of the five levels they have, so she needs a lot of assistance. I'm hopeful that it will change. I think the food is excellent, I think they really try hard on that. They currently have to deliver the meals up to their rooms, so I think it's a lot more different when they're serving it in the dining room since they can do things in shifts with it. It's harder when you have to pack up all the meals and deliver them upstairs to everybody. I think the price is comparable, and not excessive compared to other places. I certainly don't think it's cheap, but it's not excessive. I think the staff is great, they just don't have enough of them, and that's the problem. With the activities, I would say that right now they're doing their best given the fact that people can't do much because of COVID. Like they have people doing music in the hall. I think they care enough to do that.