Continuing Care Community in Pensacola, Florida

jljones

They ignore their residents. My sister was in this nursing home for a few days. She called and said they were not changing her bed after her colostomy bag had leaked numerous times and was wet. She said she had not had water for days. My wife called the home at 1:00 am to complain and demand they do something after my sister had called us. They hung up on my wife the first time she called. When she called back they said they would get someone in to take care of her. We had to call back twice before they did anything. In the next few days she called her daughter several times for the same thing. When her daughter went to the nursing home my sister was almost dead. Her daughter called for the ambulance for my sister and she was taken to the hospital. She was unconscious and according to the Doctor was dehydrated, and malnourished and her skin was very irritated around the colostomy bag. The Doctor said she wouldn't have made it another day. Please if you care about your loved ones keep them far away from this place.

Leslie

I've been to University Pines. They have a lovely dining room with lots of windows and it's very cheerful in their dining room. That gives the place a really nice feel. The dining room is lovely. We just interacted with one person and I've only been in a very limited area of that place. I don't think it's fair to rate 'cause I've not even walked down the hallway. I just saw two rooms, that's the dining room and the entry area. The residents seemed to be happy and participatory. These are folks that don't require as much care, they're more active, and more participatory. It's very clean and very pleasant. Essentially, people just live there and get their meals.

Patrick

I went to The Waterford at Creekside. They took me through the facility, and they showed me the main room. It's a consideration for several reasons. It's clean, the staff was very thorough in her description in what they do, and it's also close to my house. The staff members were good. The rooms were individual studio rooms, and each one has its own bath. Then, there's a common area where residents all come and sit down during the day. They had the availability of haircuts and salon there. Their activity area was across the yard in another building, and they had a porch that you could sit down on.

Martha

University Pines in Pensacola was very impressive. The size and the layout were fine, but I was only able to see the 1-bedroom. They were clean and well designed, and there's plenty of light. I really didn't get to talk with the staff, I only met with one agent. I saw some of the activities. In fact, I even participated in one and got a tattoo.

John

University Pines is an excellent place for me, everybody has been courteous, and stayed on top of what's going on with me. They answered my questions, and at this point, I'm very happy with them. I was surprised how much room was in there, it could hold more furniture than I thought it would, and it's a very nice room. So far they've helped me out, taken care of any problems I've come up with so I'm happy with them. They've got a little gym area I'm going to be using that; they've got a pool table I love to play pool. Just walk around the building they have a walking path. The building's clean, my room's clean, everything's clean, I've eaten there a few times, and I've been amazed at how good it is it's been very good, portions are just the right size. I got everything in, except the furniture. They do things to help keep you entertained if you join in with the groups.