1 Assisted Living Community in Crestwood, Illinois

Survivor621

My mother is a resident of The Pointe. Overall the facility is clean, they have plenty of activities for their residents and the food is better than most other facilities my mother has been in. She loves it there, has made new friends and enjoys playing bingo and pokeno. The staff seems to geniunely care for the residents. The issue we continually have is with the nursing and CNA staff. There is a high turnover there in the nursing staff and they do not provide adequate medication management. This was one of the reasons we initially chose to put mom there. She has ended up in the hospital twice due to her not receiving her medication. I have to continually call the nurses to make sure they fill the prescriptions in a timely manner and are giving them to my mother as prescribed. They never return your calls and at times can be a bit rude when you call to make sure the medication is being filled and dispersed. If this facility could provide the necessary medication management it would be the perfect place. So if your loved one has a medical condition that needs to be monitored and controlled with medication I would not recommend at this time.