1 Assisted Living Community in West Springfield, Massachusetts

Julie

Landmark at Monastery Heights' was really nice on the outside. The inside I could tell was old and not really updated. The rooms were very small. The residents didn't seem excited to be there. I wouldn't put my mother there. The staff member who showed me around was a little bit late getting to my appointment, but she did get to me and answered all my questions. She was very pleasant. The chapel was really nice and not just for Catholics.

Patricia

My mother-in-law is in Landmark at Monastery Heights. My first impression was that the staff was very caring and nurturing. We really liked them from the very beginning. It had all the services that we felt she needed. They offer respite care, assist her showering, getting ready in the morning, cleaning her apartment and those kinds of things. I haven't tried the food, but she hasn't complained. There are lots of activities for her to do, including mass with rosary and choir, bingo, arts and crafts, lunch, Wellness Wednesdays where they take blood pressure, word games, current events, and trips to special things like Bright Nights which is a Christmas-themed place that you drive through. They did a Christmas shopping day and a Christmas party. The staff is very helpful. The other day she was a little bit upset because she spilled her coffee right before the exercise and she was crying because she was embarrassed, but the woman who was in charge of the exercise came right over and was very sweet to her. She got her mind right off it and right into the exercise portion of it; she handled it excellently.

John

I visited Landmark at Monastery Heights, which was actually an old monastery. The grounds were very nice, extensive, and slightly older but in very good condition. The staff I dealt with was very good and helpful. It's a large complex with various rooms, from single studios, to companion rooms of two separate bedrooms, a common living area, and a single bathroom. However, the bedrooms were on the small side. The pricing was reasonable based on the rooms, but as you get additional care, that got very pricey.