Memory Care Community in Lansing, Michigan

Tia

My father moved into Bickford of West Lansing, and we were very pleased with it. The move-in was smooth; they even helped us set his bed up. Their community has a big van and it went to pick up his bed from the other community he's moving in from. They're super friendly, all the caregivers took the time to talk to him and they know their names and our names. We're extremely impressed. He has done exercise, the men's luncheon, Halloween party, and watching the football game with the guys. They have a bus and do outings also. The grounds are gorgeous, you walk into a big porch that's decorated with rockers, chairs, and pillows, and we've watched the grass being always cut and trimmed. It's just beautiful outside. In terms of pricing everything was spilled right up front, there were no secrets and each room size has a price. They have a scale of care, and my dad ended up in level two. If he starts going higher, we can start doing his laundry and his room cleaning to keep him in that level longer by taking some of those functions on the family. So we're really pleased with the way they operated, it was all upfront. The staff is amazing. They take time in making sure that they live by their mission statement and make sure the people are happy and living by the moment.

Young

Brookdale Delta was very nice and appeared to be very well run. I was impressed with the people. Everything was nice. The person who assisted me was excellent. The dining area looked nice. People were eating at the time we went through, and it looked good. It's expensive, but I think the people do a very nice job.

Sue

It was very clean and the staff was very friendly. Knowing that my mom has three well-balanced meals a day makes me feel comfortable. They also have activities for the residents. They go on trips, and they take them around the facility sometimes. They're really a great community, I'm really pleased with them. The place itself is very clean. For what level she's at, they provide housekeeping and laundry as well.

Linda

My husband moved into Brookdale Delta last month. I liked the place, and the staff, but I think they're understaffed. He doesn't get as much attention as I would like him to have, but they're working on it. There are things I need to keep reminding them to do. They have activities almost every day, like Bingo, chair exercises, and happy hour with wine and cheese. They have excursions.

Linda

I visited Bickford, the manager took me on a tour, and showed me different events that they do. Somebody was playing keyboard, singing, and he told me about the food, and showed me the dining room, private rooms, and showers. It was too large for my husband, and I was afraid he would be lost.