112 Assisted Living Communities in Macomb County, Michigan

Disgusted with The Bay

The facility is nice, but the company seems unable to manage anything appropriately. They got a new pharmacy and are charging residents extra if they don't use it. Medications are not delivered timely, scripts are lost completely and it's more expensive than the old company. They are filling most of the caregiver positions through an agency and most of the previous staff, the ones who actually got to know residents and cared about their welfare are gone. Some of the agency people are rough with residents and have been overheard yelling and swearing at them. My own family member is afraid of some of them. They are lax in resident care, rooms smell of urine, showers are given without using soap or shampoo, sheets go unchanged for weeks, special diets are not followed and unexplained wounds go untreated unless your family member has an outside nurse come in and monitor the care. Your family member would be better off literally anywhere else.

Marie

This facility has gone downhill in the past year, since this facility was sold to an out-of-state company. There is a staff shortage, constant turnover and minimal training. The best caregivers often leave.

Loving sister

I had to go and take my sister out after only a day. They let her run out of oxygen and did not answer call bell. I had to call and the desk clerk had to run up there to get her help. They did not give her meds correctly if at all. She ran out of oxygen 4 times in the first 12 hours. My sister called me because they just ignored her call bell. They also told her very rudely she would stay there as long as insurance paid. I would not send my worst enemy there. Also the staff,except Natasha(desk clerk) were rude and stood around complaining about how much they hate their job. I am praying for the people in there who have no one to see about them. Beware of this facility. I also reported them to the appropriate authorities.

Therese

My mom is moving into The Arbor Inn. It's centrally located for all of us children, so it would be best to have her closer to home. The director took me around for a visit personally. Of course we had to wear a mask, check our temperature, and everything. I like that it's a smaller place, it's family-owned, it's only one floor, and for the price we're gonna get a lot more than her other place. She's in need of more care for her health and safety, and I think that this place is going to give that to her. The staff is very friendly, very caring, very knowledgeable, and definitely took an interest in our situation. They asked a lot of questions to see if my mom is gonna be a good fit. Everything's included in the price; the only thing she's gonna pay for is her phone bill. They'll check on her round-the-clock, she won't be left alone, they'll take her in the dining room, which isn't very far, and they have the whole thing like the barber shop, the TV room, rec room, and the library. She's got a lot of places that she can go and it's all on one floor; no elevators. I was shown what the daily menu would look like; it's up on a board there. It was very nice, very clean, with no smell.

Mary

My mother moved into Shorehaven last October. It's nice, and it's clean, but we haven't been there very much because of COVID. I go in because I'm considered her caretaker. They take my temperature, I fill out a form, and then I'm able to go see her. In the past two weeks, they've just been able to go to the dining room and have some activities reinstated, but so far, so good. She has a very nice room, the cost is very reasonable, and the housekeeping is really good. She has a room that looks out on the water, and she's had no complaints. The staff is very friendly and available. They have a beauty salon, exercise classes, and a computer room where they teach the residents to use the computer. There are paths and a walking trail, they're directly across from a large mall (Lakeside Mall), and they have a big patio where they have an outside bar for drinks and social dancing. She says the food is very good, and it's been better since she has been able to go to the dining room.

Janet

We went to Pine Ridge Villas of Shelby. I saw the whole place, but I wasn't crazy about the layout of the apartment. The location is probably very good for my family, and it's convenient for my family. It's nice, the activities, the food, and all that.

Paula

We went to the property, Diana came out, then we watched on our phone, the nurse, she came out, and gave us information, and another girl that worked there, they came out and met us by the front door, they gave us a lot of information, and we had our phone, and watched the tour on our phones. They were very good, they answered all of our questions, they made us feel a lot better, because my father was not used to being alone. They called me the next week to tell me that some of the rules had changed, and in the next week or so they would be reopening the dining room which would give more things for the people to do, and more activities. They also told us as far as meeting our father outside a couple of times a week, I told them I was his caregiver for 15 years, and they knew I was taking him to the primary care doctor. They said the doctor could also give us a letter saying my father needed a compassion visit for his mental state from a family member or because you're his caregiver, to come in like once a week for a half hour, assist him with something, just so that would make the transition easier, and that meant the world. That made a big difference with us. We got that in the back of our mind, because they were very nice and accommodating.

Susan

We toured Shorehaven. It was an in-person tour. I thought the place was beautiful. I liked the dark wood that they had around it. It looked like it had a lot of amenities. The apartments were a little older looking inside, but they were still nice. It was a nice-looking place. The lady that took us on a tour was great. She was very personable, and she was friendly. She has worked there and has a lot of knowledge of the place. The staff was good. My mom didn't like it. She thought it was dark and dreary, but that's because she's not into that look. I thought it was nice and elegant.

Teresa

My mother's past experience with Father Murray Nursing Center was terrible. They were understaffed, poor conditions, and the hallways were lined with equipment. If there's ever a fire, everyone will die. The staff was overworked and underpaid. We're completely dissatisfied. The food was not bad. But they could have improved the communication with the families and improve the staff to patient ratio. What's good about this place was that they serve hot food.