StoneBridge Senior Living - Maryland Heights

N.K.L.

My mom was a resident of StoneBridge Senior Living. I thought her care was adequate. I think she got excellent care from some people, and adequate care from others. There was one thing that occurred during the COVID that I was very disappointed with. When the shelter-in-place first began, the manager of the facility decided none of the therapists could come in, so my mom's therapy was immediately stopped. When the therapy stopped, the Medicare also stopped, which in her case was not a big issue, but for many people it would be. Her therapy was delayed for seven additional weeks. They replaced the manager, and the new manager said, "Sure, let the therapists come in," but no one informed me. I think they're trying to make things safe, they made things difficult for the residents and their family, but I felt like the decisions they made was for their best interest. The room was fine, the bathrooms were fine, but I never came into her room or building even, and detected persistent bad odors. I felt that they kept it clean, which I really appreciated. She appreciated the employees that were gentle and respectful. Some just kind of do the task they had to do. I felt the activities director did an excellent job. Even during COVID they made an attempt to give the residents some time, they let them come to the doorway, and I think they even had hallway bingo.