Independent Living Community in Lake Ronkonkoma, New York

Dina

My father was at Atria Hertlin Place. Their food and activities were excellent. The facility was beautiful, too. The only thing was, they had a water issue for a month. It was on and off, and my dad was not getting hot water in his shower or sink. They didn't even reduce the rent. They suggested moving him to another room, but he has Alzheimer's. I don't want to move him to another room and back because it might confuse him even more. I was a little upset with that situation. They have activities like shopping, movie nights, bingo nights, and dinners where they would dress up and have live music. They also have crafts, gardening, and an exercise room. They had excellent facilities. I know the hot-water issue was something internally with the building itself, and they had someone looking at it, so I don't really blame them. I get it, things happen, but the management could have been a little bit more understanding. We could have taken him to go get a shower at other places or take him to my house. They should have discounted his rent or done something to compensate for that. It was inconvenient.

Michael

It was very nice. As a matter of fact, that's the one I'm considering. It was very interesting. The staff member we talked to was very nice. The regular woman wasn't there that day so he did his best, and he did a very good job. The dining area looked OK. They had a lot of outings for the residents where they take them out to the movies and to shows. They were very good. Everything looked good. It was clean and nice.