3 Independent Living Communities in Warren County, New York

Molly B

rooms are tiny, phones were not installed in residents rooms, food was very institutional like, frozen types of food etc. no way to contact your loved one. phones at desk not answered. Inability of staff to recognize warning symptoms and signs and/or vital signs not taken. Other non- elderly residents allowed to wander into others rooms. They may have remodeled the rooms but care is minimal. No private bathrooms for resident, shared facilities, no private bathrooms or showers in rooms. May be ok for someone who has no health issues to be monitored by staff and is ok to be alone and/or is capable of self care.

Richard

My wife has been in Hillspring Health Care & Rehab. It's a nice place. She is on Medicaid also. With the COVID thing, they're not having people in their dining rooms, and they're serving meals in the rooms. She tells me she is getting therapy a couple of times a week. They seem to be taking good care of her. I can't get in right now, and the last time I saw her was last year when we were able to get in to see her. They brought her out onto a covered patio where we had to social distance. We talked back and forth, and she didn't like that. They also said we could do a face-to-face over one of their computers. I don't have a computer right now, I got a large tablet that I use, and I couldn't do that, but she doesn't want to do that either. It's a shared room and there's two of them. I don't think they're doing activities right now, but she didn't participate in that when she could anyway. I don't know what cognitive therapy she is getting there. They have one large room with all their things in there that you can do exercises on, they have a beauty salon, and she has done that about twice since she has been there.

Michael

My experience of having my dad at Central Parke Assisted Living & Memory Care, so far, has been good. It's a lot better than the other place I visited, and my dad is doing good. He likes it there. He loves his room, and he said they feed him well. It's purely memory care, that's why I moved him because the other ones had independent living, assisted living and nursing home. We haven't really been able to go in because of the virus. We go to a room to visit him, but as far as being able to have lunch with him or anything, we're not able to do that at this time. The staff was very informative, and they care much about their residents. They spend a lot of time with them rather than just letting them sit around. I like that they have activities, and they're very involved with their residents. They have a community type person that does all kinds of stuff with them. They have a calendar that comes out once a month, and it gives them all the activities that they do that day. They have mind games and baking. The building itself is only 5 years old; it's new, so it's nice.

Cindy

Spring Hills Middletown was a great place, and they were upfront about not being able to take care of someone at my dad's level. It was warm and felt like family. The dining room was set up so that everybody ate at the same time, so you were able to sit at the table with the same people. So it got familiar, you develop friends that you could talk to on a regular basis. You end up feeling more of a family there than any other place. Their amenities were nice, they had bingo, and there were jigsaw puzzles all over the place. It was set up in the long halls with chairs frequently. So a lot of people with walkers could walk and sit when they get tired. Everybody was just affectionate and knew dad by name which always blew him away. It was a wonderful experience. We like that they were upfront and they don't market themselves as something they weren't. The food and facilities were beautiful.

Kevin

My mother-in-law is now at Spring Hills Middletown. It is very good and it is everything she needs. The staff members are fantastic. The food is fantastic and the dining area is like a restaurant. They do bingo, they do arts and crafts, and they have someone come and play the piano.