1 Assisted Living Community in Wayne County, New York

Vonnie

From the beginning the staff was never available. When they were they were antagonistic and unprofessional. They come in your apartment all hours if they day and night without knocking. The manager uses gas lighting techniques to accuse you of being a nuisance tenant so she can evict you. No help from housing or the management company. If you enjoy your freedom and security i do not recommend this place.

Sam Awada

Ok size, dirty, not cleaned consistently, old and far away from activities. Too many people to feed so it’s always a wait for food, then it’s cold. Not enough employees. Pool Always broke and cold water. Don’t expect to get in to visit always as not enough people to check you in. Place not kept up over the years so by the time new owners get it looking good again it will be years. Doesn’t feel safe so close to Detroit.

Dan Posthuma

Our mother was a resident at Independent Village of Plymouth for 5 years. While there, she enjoyed a warm and welcoming christian atmosphere, comfortable facilities, exercise class and a wide variety of social activities throughout the year. Mom was also blessed to have friendly, supportive \"neighbors\" surrounding her. She was able to transition from \"independent\" to \"assisted\" living all while remaining in the same familiar room. Administration and staff went above and beyond in making all residents comfortable, giving them attention, dignity and friendship all while caring about the details of their daily lives! We are grateful our mom was able to receive the care and personal attention she needed during her stay at IVP.

Caring Daughter

My mother has been there almost a year and is choosing to move. Everything went downhill. Short staffed, dirty, dining room closed for half of the facility for a period of time, forcing them to eat out of styrofoam w to-go plastic silverware. My 87 year old mother was asked to serve food last night!! She can’t get out of bed due to exhaustion from helping in the dining room, for hours. When she called me, I was dumbfounded. She was in pain from standing so long, serving food to her fellow residents. We are so angry and disappointed. I can’t wait to get her out of there.

TB

The staff is very polite, med team is always short handed ,the aides are very impatient. The food is ok, breakfast is terrile,terrible, the price we pay they should be able to fix better meals, sample of breakfast scoop of eggs ,1 slice of toast, another day pastry orange,banana,. This is unacceptable these people need more balanced meals every day.

Robbie

My mom was in Heartland Health Care Center - canton. I didn't like any of it. I had a bad experience with them, I wasn't happy with the social worker, and my mom fell five times there. She broke her hip, and I wasn't happy with them at all. I never really got the chance to go in, I had to visit her outside the window, and I understand that, but there were other things that were happening that I wasn't happy with. The year before, on Mother's Day, I sent flowers and cards up there. They had released my mom to my sister, and when I called they kept telling me for three days my mom was sleeping, but she had already been released. When I called to speak to mom, they would never give me the phone, they would tell me she was sleeping or she was eating, and they said they would call me back. They would never call me back. I don't know how to tell them to improve.

Jean

I was at Belle Fountain in Riverview for rehab. It was wonderful. The therapists were great and so were the aides. I really liked it there. The food was great, too; I never refused any of it. They used to have activities, but with COVID we have just been staying in our rooms. However, there is an activity manager who came around with things that you can do, like coloring and crossword puzzles. I was even able to make a couple of things with beads. They actually came around to our rooms. We couldn't get together in the activity room. The building was always clean. Whenever I was out to visit home, the cleaning ladies would come into my room wearing double masks and shields, and I would need to put mine on as well. They did a good job with that.

Andrew

American House Riverview is a very good community. I would love to put my husband there. Nicole was very nice and very informative. She was perfect. She showed us around and I really liked the place a lot. The apartments were all very nice and very clean. They also have a movie theater and a laundry room.

Tim

My mom is in Brookdale Northville but we got hospice in there, too. She hasn't been in there long really to get to know the place but it's clean, and they take care of her. She has only been there two weeks. She left there and went to the hospital for three to four days, and then came back. There's not much we could say, they haven't done that much for us to really say anything really bad, and I can't say anything bad about the place. It's a good place. My mom hasn't eaten in three weeks. They provide food but she hasn't eaten a thing.