Pacifica Senior Living Heritage Hills

Barbara

We're moving into Pacifica Senior Living Heritage Hills. It's excellent. The staff is absolutely wonderful, very patient, answered all our questions, and gave us a tour. What we saw initially was not to our liking because it was too small, but they had individual homes which were all brick. It's a wonderful facility. The house is a 2-bedroom, which has a den, a huge living and dining room in which our furniture will fit very nicely, and it encompasses everything, including Broadband, and if you want DirecTV, you can put that in at your own expense. They have evening meals, brunch on holidays and weekends, trips that you can go on, and general house cleaning every two weeks. We had a nice dinner there. They have a huge library, a hair salon, and a place where you can exercise. Everything is there, and you can be as independent as you want, or have them do a lot of things for you if you wish. The houses are really very nice and beautifully landscaped. It's a very convenient location and the places have existed for quite a while. They have a book club, game club, and movies. The furniture that we have now will fit in very nicely in the house that we picked. The kitchen is nice -- not huge -- but has everything that you need. The floors are beautiful and very light in color. My sister and I will be moving in soon. The people there are very happy. If you wish to have something done, you just give it to them in writing and they will do it.

Business Response

Anonymous

Pacifica Senior Living Heritage Hills's staff is very patient, answered questions so that I'd understand, and always gracious if I have other questions. I liked the facilities but the apartments needed renovation so they are doing that. The grounds and facility location are probably number one of all the places I've looked at. It's easy to get to and built in an arc so you're looking out into nature out of your screened porch and not at another building. It's very comfortable.

Joseph

Pacifica Senior Living Heritage Hills appeared to be as advertised and had nothing negative about it. It looked like a good place worthy of consideration. The grounds and the location were good and easy to get to. The staff was very pleasant and professional.

Kathryn

Pacifica Senior Living Heritage Hills was a beautiful, clean place. They had individual houses with their own yards, but some of them were very unkempt. They're in the middle of building the area where they have all of their activities. They have a place for arts and crafts and activities in the gymnasium and classes in the conference area, but they were not explained to me in detail. The girl who was showing us around was not that helpful nor really good at what she did. I had to ask her to let us look at the place. She was reluctant, but she did show it to us. I was interested in a two-bedroom place, but she said they did not have one they could show us.

family member

Dad is in the memory care of Heritage Hills. It is understaffed, the rooms are basic, and the amenities are bare bones. They have some exercises and music, but it seems like some of them just sit around at the nurse's station. The food is mediocre. It's very expensive; they charge more because he needs more care, but they don't have more helpers to give more care.