Heritagespring Healthcare Center of West Chester

Linda

My husband is at Heritagespring Healthcare Center of West Chester, but I have not seen anything. All I've gone into is the double doors and the reception area. That is as far as I have gone. I've been in there a couple of times. I call but no one answers, and then I'll call again and they'll say I'll have the nurse call you, but they don't call me. I have not talked to him for two days because they don't answer the telephone. I understand that they're busy, I get that, but it is just really hard because there's really no communication, and I don't know how he is doing. When he went it he was in a private room, but the nurses told me they may move somebody in there. I went up to pick his clothes and the lady came up to me and I said, "Do you need this back today?" and she said no because he has a couple of days. And the next morning I just finished laundry and they called and told me he has no pajama pants, and so I told them I would bring them over. I took the clothes in and I told them they called and told me to bring the clothes in and they just sat there and looked at me, and when I left they were just there. She did not place a phone call or anything. I just left the clothes there and I hope they get to the right person. When I call they tell me he's fine. The place is fine, the inside is very old, but it's clean. I've been inside the door, it is clean. They still have their decorations up, which is a little late, I think, but I know a lot of people who do that. All I've seen is into the desk and not any further than there, but it looks fine. It's just very old. I looked up the ratings and I was dumbfounded. They have a D-rating which I never knew, and which upsets me; that is not very good. I would like to get more in-depth information like if he is walking better, or if he is getting out of bed better, or something like that, but all I get is, "He is doing fine." I don't think he is doing fine because he would not be there if he was. It is hard for families to not know, especially if they're older.