Sapphire at Applewood - CLOSED

RL

My sister is at Applewood Retirement. It is really nice. The employees are very friendly and helpful. It has a very homey atmosphere, and it is also clean. The employees have gone out of their way to assist with everything. It is a nice community. My sister has a studio with a sink and a microwave. They have a variety of rooms. They get three meals a day plus snacks. They do activities like bingo, cards, and they have people who come in and provide entertainment. They have church services, they decorate the tree and do all the holiday things, and they check on the residents if they haven't seen them. It is two-story building with an elevator. There are 24-hour employees there.

DL

My sister is at Applewood Retirement Community. They seem to be very friendly and helpful. She seems happy there, and she has friends there. They have a calendar of all the activities and things available to the residents. They have transportation, too. It's always clean and there's always a lot going on. We're satisfied.

Justin

I took a tour of Applewood Retirement Community. We decided that it wasn't a fit for my dad because it was too expensive and the facility smelled funny. It had a very distinguished odor inside of it. It didn't seem like it was very well kept, and they were kinda disorganized. They didn't realize that I had a tour set up. The room was mediocre; it didn't really stand out to me. The rooms looked like apartments. The lady staff was great after the confusion. She was like, 'I don't see any tours scheduled.' They almost didn't let me in because of Covid, but then she called her supervisor and they figured it out. There was a pool table, they had puzzles and stuff, but that's pretty much all I remember.

resident

I hate living here at Applewood in salem it seems to be going downhill every time I need help or have a question for the executive director Sara she\'s never there she never comes to work anymore very much for about 3 months. and when she is here she comes and goes throughout the day that it is impossible to get a hold of her she\'s not very good at all with following through with anything she does we need a new ED. As for the five star rating for staffing and facility is only for three staff members that do a phenomenal job always there helping making sure our building stays covid19 free very friendly working very hard everyday without them this place would be nothing. thank you to these three staff members for everything you have done for all of us residents we do recognize it and very much appreciate these three staff members they\'re the only ones that do great teamwork in this facility.

Business Response

JP

I didn't like Applewood Retirement Community. The place wasn't clean, and it looked just old and rundown. We had lunch there and it was very strange because people were assigned seats like children. I asked what if I don't like who they put me with, and she said I would have to deal with it. The whole thing just really turned me off. They need to improve their cleaning, so it doesn't smell bad, and so that you don't see dirt in the corners. They need to update the carpet in the room I was looking at. It was completely flat and it looked over ten years old. They just need to update and improve the façade. I saw a studio and it was the size of a living room. They do beanbag baseball and other activities. The staff during the tour was friendly and open, and the food was OK. They made no effort to introduce me to anybody.

resident

Applewood is infact the worst place to live. to make the place better they need to get rid of Sara the administrator/executive director. is rude careless towards us residents. she\'s always gone or never around. their is no activity here all they do is play bingo from time to time. and if you are getting evicted I was told that the staff can not serve me any meals at Sara\'s request. I paid my rent their should be no reason that I can\'t be served a meal what am I supposed to do starve. Sara doesn\'t care she still won\'t allow me to be served a meal because I\'m being evicted. they need to fire Sara as well as christina to. if they don\'t fire them they are going to lose a lot of residence that are planing to move from Applewood because of sara and christina. I have been trying to get in contact with the owners but their is no information with their contact information.

Business Response