2 Assisted Living Communities in Bensalem, Pennsylvania

KW

I wasn't too happy with Allegria at the Oaks. They didn't know I was coming and they didn't have the appointment ready. I didn't think they had much to offer, it's a little small, and didn't seem to have a lot of activities. I got to peek into somebody's room, I couldn't go in but I saw that it's just a small room or a hospital room.

Mike

My mom has moved into assisted living center at Allegria at the Oaks. I chose them because my mom's friend was there until he passed, and it seemed to be a decent place. My mom got to know the staff there, so when she was ailing, she chose to go there. There was some issue where clothes were disappearing. Somebody also took her iPhone charger. The staff seemed to be knowledgeable that this happened. They explained to my mom that they put her name on it and hide it. Then what they did was, they changed their laundry crew to an outside crew so they made a change to improve that. They promised that they would put her clothes away. Then, after I paid and left, my mom's things were left out for weeks. I called about it but they still hadn't put her things away like they said they would. If you are able to do lots of things yourself, Allegria at the Oaks is nice place. However, if you need any kind of special attention, it is not the place for you. Like if you come out of rehab and you have to go to the bathroom a few times during the night, you can't guarantee that you're going to be taken care of. They gave my mom a call button to help with that situation and that works for a day, but then any time after that, she would buzz me and then I had to call them. I actually had to talk with the nurse. It seemed that there is a disconnect between the management staff and the actual people who do the work. There are three different head nurses since my mom has been there for six months. The head nurse is not the problem at all; it is the actual workers. The management staff has every good intention, are responsive, communicative and great, but the actual worker bees are not good. They remodeled the place, but it only made it look pretty. It didn't functionally change anything for my mom. The activities are excellent though.

Jennifer

It was pretty and clean, and the people were pleasant. The rooms were fine. They had a whole calendar of activities, like Church services, music, events, and games.