Independent Living Community in Chattanooga, Tennessee

unsatisfied

This not a well run place. it looks good and the marketing person is good and helpful. some of the staff really care and try but they can't do what they are capable of doing because the business side is so poorly ran . They had a buyout during my family members stay and I hoped the billing and management side would get better, but it didnt. They said they would do something or call you back and they didnt. They kept getting the bill incorrect, charges were not made per the contract and would not help me resolve it when I tried multiple times. They are difficult to Communicate with. It really wasn't worth the hassle and constant worry if the couldn't manage the place good enough then what kind of care were they giving my loved one. I am usually not someone to complain but the place was not good at all and I would not recommended them !

Kerri

I visited Creekside at Shallowford. It was a little bit more of independent than my dad could have. We would have had to hire outside nurses and everything. I liked the part where the family could come and go, because he would have to be in an apartment on his own, and I really like one of the rooms that we looked at. I really liked it. The man, Michael, was really nice and he explained the facility to me. He has followed up and checked on my dad as well. I liked this one room that was on the second floor. It had a view of the outside and had a little porch he could go out on if he wanted. It looked like they had a lot of good activities that the people could participate in. It was pretty ideal. I liked the location, too. It was like back, past the main road, and it was kind of back in a near wooded area. It had a pretty view. The staff that I met was friendly. Everything seemed good. It was fairly new and updated. They also provided rides to different places for the people that rented there.

Christina

My parents are in Creekside at Shallowford. It is beautiful and wonderful. This place is fabulous. It is friendly, warm, and welcoming. My mother absolutely loves it. She has gone from being reclusive to getting out and making friends. She is enjoying the meals too. My stepdad would not get out and do anything, but now he is out and participating in football parties and enjoying the music. The difference is night and day. It is wonderful. The staff members are great. They are warm, welcoming, and very attentive. They clean the room, they take all the towels, wash the clothes and sheets, they sweep and mop the floor, and they clean the bathroom and the kitchen. The dining area is beautiful. Between every meal they keep it formally set. They do their major meal at lunch and then they have a lighter meal at supper, which is usually advantageous for elderly people. They have a master chef on staff, so the meals are very good. I would give it the highest score possible.

Chris

My aunt moved into Creekside at Shallowford, and I really love the place. They have activities every hour, they have puzzles all over the place, exercise classes that she likes, and I think it's so nice that she has things to do. The people that were working there seem to be happy. We like the food and I think it's pretty good. I liked that they had a place for people to go walking, it was shaded and there were lots of flowers and places for people to sit around and talk.

Him111

What I like about Creekside at Shallowford is the staff, the manager, and the accommodations. The staffs work attitude is excellent, and the atmosphere of the place is excellent. Some of their amentities include an activity room, a salon, an exercise room, and they go on trips once a week. They also take the residents to shows, there's live music every week, and so on. The food is excellent, and they have very fine dining.