Memory Care Community in Allen, Texas

Daughter

They do a good sell job but they can’t deliver. Staff is unhappy, food is bad, it’s filthy. We moved our loved one in less than 2 months after placement. Beware.

ReviewerFY#0125

My mother is staying at Mustang Creek Estates. It's worked out really well and they update me weekly. The food is good, her apartment is also good. They have different activities and they also play games. They do various things and physical activities. There's a little courtyard place for them to sit.

Ellen

Parkview in Allen was very nice, and that's probably the one that I liked the best. It had the right amenities for the right price. It was 3-stories, it's independent, and it's considered aging in place. You don't have to move facilities even if it's just next door or something like that. They tend to stay in their apartments. The tour was fine for what we were looking for. They were screening at the doors for temperatures. We went the day before Christmas, and the tour was guided by the salesperson. They followed up well. I liked it. I'd say in the last five years or so, that one was the newest that we'd seen, and it was very nice. They're very accommodating and the salesperson was far enough to know everything that I would need to know, and any questions that I had she was able to answer. We were interested in anything 1-bedroom at that time, but we saw one of the 2-bedrooms. They were all modern, and there was nobody in there at all. While we were walking through, they had somebody there singing with a guitar and they were socially distanced on the ground floor. They also had an open area up another floor that had a balcony, so people were sitting outside their doors and listening. They told us they had not had any Covid cases at all, so they say they're keeping that up, but they can possibly change.

Ruby

I moved into Parkview in Allen 2-1/2 weeks ago. I love the apartments. They have individual apartments, and they're almost like any standalone apartment complex, but better. They also have cleaning service once a week. I have no complaints, and I think any senior person would like this particular location. The staff is wonderful, I have no problems. One additional thing that they have is the handicap accessories, which are wonderful. The only complaint I would have is the food and I will be addressing that. We just got here, so I need to just talk in particular with the kitchen or whoever manages their food selection about my particular diet, because I have a special diet. With the Covid, they're pretty much delivering the food because the dining room has limited space. I haven't really participated in any of the activities as of yet because of everything that's going on with Covid, but they seem to have a wide variety of guest speakers. At one time when I first moved in, they actually had a guest speaker that was just talking to the residents. I didn't participate because I was in the process of moving in. Other than that, they seem to have a little active activities person with a lot of active things that you can participate in. It's just that I haven't participated in any of it. They had laundry rooms too.

Barbara S. resident’s daughter

My mother has been at Mustang Creek Estates for 4 years. When she first moved here she was too slim and eating poorly. She was wasting away a a rapid rate. I was afraid she wouldn’t live another month. Since being at Mustang Crrek Estates in Allen, she has gained weight, eats regularly and the kind quality care she receives on a daily basis has extended her life. I sooo appreciate the facility’s attention and efficiency administered with empathy and sincere understanding. I can’t imagine a better place for a loved one. Thank you Mustang Creek!!!