1 Assisted Living Community in Collin County, Texas

Daughter

They do a good sell job but they can’t deliver. Staff is unhappy, food is bad, it’s filthy. We moved our loved one in less than 2 months after placement. Beware.

Amy Torrescano

Our family had a horrible experience here. We were told medications would be the last resort and this was not true. The physician who comes to this facility to see residents wouldn\'t listen to our concerns or wants. In fact when we asked to taper off meds he increased them. Our LO was placed on some heavy duty psych meds and they had never taken any of this type of medication before. We were told that the residents would be active throughout the day and most of the time when we came to visit the residents were sitting around, watching tv or in their rooms. We believed we were getting the best based on the monthly rate for this place and the promises made during the tour. Our LO was accused of \"aggressive\" behavior which basically was due to them being asked to leave other resident\'s rooms. They leave the resident\'s rooms unlocked throughout the day so it\'s no wonder they wander around into places they shouldn\'t be. We were told our LO needed an inpatient psychiatric admission. At that point we went to go pick up our LO and all of their belongings because we were fed up with their poor care. We wrote to the administration after about all of our concerns and never received a reply. We sent it certified so we know it was received. Our LO was there less than 3 months and they would not refund any of the $1500 move-in fee. Also, the turnover here is ridiculous. Staff would leave and we would have no explanation. I\'ve recently learned their admissions director is now at another facility, too. The end of our story was we took our LO home and they were perfectly fine. We found another facility where they are happy and well cared for. There are no heavy meds in place and no need to go to a psych facility. For the $6500 monthly rate at Bader House you definitely do not get what you pay for and they take no accountability. It\'s a beautiful facility but that means nothing if they residents are not well cared for. I hope this will help another family avoid a bad experience.

Jeannie

I thought Sunrise of Plano was very nice and very well kept. The people there were very friendly and very helpful. I went first thing in the morning, and people were just starting to get up and around, so I haven't had a chance to visit it when there are a lot of people out, but everything was kept very clean. I like the rooms. They were very nice. Aside from the pricing being a bit expensive, the only thing was it didn't include cable and landlines, but only Wi-Fi, so you were going to have to spend extra on that. The independent living only provided two meals a day, which isn't a really big deal because most elderly people only eat two meals a day anyway, so that was okay. I liked that they took pets, and they were very good about that, because my mother has a cat. Overall, the facility was really nice. It was very bright, and there was a lot of light coming in. The menu options that they had were really good, and the grounds were really nice. I met four people there, and they were all very friendly, and everyone I met there had a lot of seniority. They had all been with the facility for at least nine years, which I liked. It would be a nice facility for my mom, but her financial fund is quite limited, so I may have to look for some options that are a little bit less expensive.

Joalyce

I went to Mustang Creek Estates. It was really nice; it was beautiful. It was clean, it was new, but they weren't set up for couples. Since I had my mom and dad, it wasn't set up well for that. The staff was very nice, very helpful, and they showed me the whole house. It's a house with rooms in it, and they showed me the whole thing. It was very nicely decorated; it was just a nice place. The rooms were really small.

Beth

My mother is in Brookdale Stonebridge Ranch. So far, it's very, very good. She's very happy. Her apartment is very nice, laid out very well, and clean. I've only seen one meal, and it looked nutritious and well done. Our communication with them is very good. She is bedridden, so she's not using any of their facilities. We're very pleased. She said that she loves the facility, so that makes us very happy.

ReviewerFY#0125

My mother is staying at Mustang Creek Estates. It's worked out really well and they update me weekly. The food is good, her apartment is also good. They have different activities and they also play games. They do various things and physical activities. There's a little courtyard place for them to sit.

Mike

My sister, my wife, and I toured The Waterford at Plano and it was an excellent experience. We spent some time with Stephanie and Missy, who was the supervisor or general manager of Waterford, and they were very nice and answered all our questions. We toured a studio and a one-bedroom apartment in the assisted living, and then when we talked further about my mother, they said, "Look, she does not require what is needed. She could live in the independent living." My mother is able to dress herself and take showers by herself, so we determined that independent living would be fine for her, and that's where we went and toured a one-bedroom apartment in that section. It was very clean and they were getting it ready for the next resident. We brought my mother to look at it shortly thereafter, and she loved the common areas, the dining, the exercise places, and just meeting people. Being told what the activities were she really wants to take part in the physical exercise activities and other social events. Everything worked out well. They had a special going on where February was basically free, from $20.21, and we're going to sign all the papers. We'll get her moved in probably soon. We also know people who have stayed there through a friend, and they liked the food a lot. We also read some reviews and people seemed to like it. The menu looked very good. They seemed to have a lot of offerings and flexibilities for people as needed. The facility was very well kept, very clean, the decor was very nice.

Beth

I haven't moved into The Chateau just yet, but I visited it. Everybody was really nice and friendly. They showed me around and took me on a tour. They gave some food to take home to eat to try out their food. I just like it so well, that's why I'm moving. I saw a 1-bedroom and a 2-bedroom; I like the layout really well. Everything was very clean. They showed me the craft room, the fitness room, and the movie theater. We walked outside and everything just looked really nice.

Gayle

My father is at The Waterford at Plano. It's excellent so far, and I'm very happy. I think the staff is great, warm, caring, friendly, and very helpful. He's very comfortable. He has a very nice sized apartment, it's clean, neat, and everything's great. I've eaten there as well. The food is nutritional, well-balanced, cooked and seasoned very well. He's a little limited on activities because he's vision impaired, but they have plenty of activities. He is able to participate in some of them, so I give them good marks on that as well. He's been there a week, and I think everything is just going great. I have no complaints, and I think they're all doing a wonderful job. It's a great facility. They make you feel very welcome, they're very attentive, and they take good care of you.