Assisted Living Community in Collin County, Texas

Daughter

They do a good sell job but they can’t deliver. Staff is unhappy, food is bad, it’s filthy. We moved our loved one in less than 2 months after placement. Beware.

Jeannie

I thought Sunrise of Plano was very nice and very well kept. The people there were very friendly and very helpful. I went first thing in the morning, and people were just starting to get up and around, so I haven't had a chance to visit it when there are a lot of people out, but everything was kept very clean. I like the rooms. They were very nice. Aside from the pricing being a bit expensive, the only thing was it didn't include cable and landlines, but only Wi-Fi, so you were going to have to spend extra on that. The independent living only provided two meals a day, which isn't a really big deal because most elderly people only eat two meals a day anyway, so that was okay. I liked that they took pets, and they were very good about that, because my mother has a cat. Overall, the facility was really nice. It was very bright, and there was a lot of light coming in. The menu options that they had were really good, and the grounds were really nice. I met four people there, and they were all very friendly, and everyone I met there had a lot of seniority. They had all been with the facility for at least nine years, which I liked. It would be a nice facility for my mom, but her financial fund is quite limited, so I may have to look for some options that are a little bit less expensive.

Beth

My mother is in Brookdale Stonebridge Ranch. So far, it's very, very good. She's very happy. Her apartment is very nice, laid out very well, and clean. I've only seen one meal, and it looked nutritious and well done. Our communication with them is very good. She is bedridden, so she's not using any of their facilities. We're very pleased. She said that she loves the facility, so that makes us very happy.

ReviewerFY#0125

My mother is staying at Mustang Creek Estates. It's worked out really well and they update me weekly. The food is good, her apartment is also good. They have different activities and they also play games. They do various things and physical activities. There's a little courtyard place for them to sit.

Mike

My sister, my wife, and I toured The Waterford at Plano and it was an excellent experience. We spent some time with Stephanie and Missy, who was the supervisor or general manager of Waterford, and they were very nice and answered all our questions. We toured a studio and a one-bedroom apartment in the assisted living, and then when we talked further about my mother, they said, "Look, she does not require what is needed. She could live in the independent living." My mother is able to dress herself and take showers by herself, so we determined that independent living would be fine for her, and that's where we went and toured a one-bedroom apartment in that section. It was very clean and they were getting it ready for the next resident. We brought my mother to look at it shortly thereafter, and she loved the common areas, the dining, the exercise places, and just meeting people. Being told what the activities were she really wants to take part in the physical exercise activities and other social events. Everything worked out well. They had a special going on where February was basically free, from $20.21, and we're going to sign all the papers. We'll get her moved in probably soon. We also know people who have stayed there through a friend, and they liked the food a lot. We also read some reviews and people seemed to like it. The menu looked very good. They seemed to have a lot of offerings and flexibilities for people as needed. The facility was very well kept, very clean, the decor was very nice.

Beth

I haven't moved into The Chateau just yet, but I visited it. Everybody was really nice and friendly. They showed me around and took me on a tour. They gave some food to take home to eat to try out their food. I just like it so well, that's why I'm moving. I saw a 1-bedroom and a 2-bedroom; I like the layout really well. Everything was very clean. They showed me the craft room, the fitness room, and the movie theater. We walked outside and everything just looked really nice.

Gayle

My father is at The Waterford at Plano. It's excellent so far, and I'm very happy. I think the staff is great, warm, caring, friendly, and very helpful. He's very comfortable. He has a very nice sized apartment, it's clean, neat, and everything's great. I've eaten there as well. The food is nutritional, well-balanced, cooked and seasoned very well. He's a little limited on activities because he's vision impaired, but they have plenty of activities. He is able to participate in some of them, so I give them good marks on that as well. He's been there a week, and I think everything is just going great. I have no complaints, and I think they're all doing a wonderful job. It's a great facility. They make you feel very welcome, they're very attentive, and they take good care of you.

Ellen

Parkview in Allen was very nice, and that's probably the one that I liked the best. It had the right amenities for the right price. It was 3-stories, it's independent, and it's considered aging in place. You don't have to move facilities even if it's just next door or something like that. They tend to stay in their apartments. The tour was fine for what we were looking for. They were screening at the doors for temperatures. We went the day before Christmas, and the tour was guided by the salesperson. They followed up well. I liked it. I'd say in the last five years or so, that one was the newest that we'd seen, and it was very nice. They're very accommodating and the salesperson was far enough to know everything that I would need to know, and any questions that I had she was able to answer. We were interested in anything 1-bedroom at that time, but we saw one of the 2-bedrooms. They were all modern, and there was nobody in there at all. While we were walking through, they had somebody there singing with a guitar and they were socially distanced on the ground floor. They also had an open area up another floor that had a balcony, so people were sitting outside their doors and listening. They told us they had not had any Covid cases at all, so they say they're keeping that up, but they can possibly change.

Ruby

I moved into Parkview in Allen 2-1/2 weeks ago. I love the apartments. They have individual apartments, and they're almost like any standalone apartment complex, but better. They also have cleaning service once a week. I have no complaints, and I think any senior person would like this particular location. The staff is wonderful, I have no problems. One additional thing that they have is the handicap accessories, which are wonderful. The only complaint I would have is the food and I will be addressing that. We just got here, so I need to just talk in particular with the kitchen or whoever manages their food selection about my particular diet, because I have a special diet. With the Covid, they're pretty much delivering the food because the dining room has limited space. I haven't really participated in any of the activities as of yet because of everything that's going on with Covid, but they seem to have a wide variety of guest speakers. At one time when I first moved in, they actually had a guest speaker that was just talking to the residents. I didn't participate because I was in the process of moving in. Other than that, they seem to have a little active activities person with a lot of active things that you can participate in. It's just that I haven't participated in any of it. They had laundry rooms too.