Continuing Care Community in Tyler, Texas

Nancy

Atria Willow Park is very comfortable. Cindy was extremely courteous and answered any questions that I had. It looked like it's very well-maintained, they had a park outside, the rooms are small, but it's adequate for some people. Cindy was very nice, helpful, and very informative. They had a barber shop or a beauty shop, they had a dining room, which was very nice and had tables and chairs. I didn't taste the food but I'm sure they probably had good food, and it was a large room. I saw a studio and a one-bedroom. The lighting was fine but the units were very small, though they're adequate for some people; I'm not sure. The kitchen is really small, there's quite no kitchen really. The facility is very clean and very comfortable.

Nancy

The Hamptons At Greenridge is extremely nice and very accommodating. The rooms there were a little bit larger than the other place I toured, and it's a very comfortable place as well. It's very nice and very clean. They also have an exercise room, a little library, a barber shop, and a dining room with tables and chairs. When I was there they had just finished their Easter celebration; it was a very nice and large room.

Pat

The Hamptons was horrible. It was just not a good place. The physical appearance was very nice and clean. However, they need to improve on a kinder staff, on their food, and the communication between family members and the staff. They need to serve the food warmer and better. My mother would get her lunch and it would just be ice cold. I have taken her things to eat so she could have something to eat. They have a library, they have musical entertainment, they have bingo, and cards.

Michael

Brookdale Tyler East was very clean. The staff members were very good. They met me at the door even though I wasn't scheduled. The dining area looked very clean, and there were lots of staff members helping people eat. It was very supervised. They were very polite. The Brookdale is the only one I would consider but they have a waiting list.

Anelle

My husband is at Brookdale Tyler South. I like the place and the room, but I like to be told upfront when I need to pay something. When we went there, I knew I had to pay the $4,900 which I was prepared to do, but I did not know that I was to pay the extra $1,600, and I don’t know why. Yesterday I got this bill, where they told me that they would split the payment for March and April to $2,450, then they tagged on level of care for April, and I wasn’t told they’re going to do that. It’s like they’re trying to sneak it by me or something, and I don’t appreciate that. What I don’t appreciate is I’ve been doing all of his clothes. When they would do them, they would lose them, and I find other people’s clothes with his. I think the staff is very nice and very friendly, but I don’t think they’re paying enough attention to my husband because when they go to the activity room, they don’t even take him. The nurses that are there do a pretty good job, and seemed to be more patient. The room is very nice and large enough, and the bath is very good, too. All the furniture is mine, and why they’re charging $1,600 for insurance is beyond me.