1 Memory Care Community in Clark County, Washington

Mark

This review is on Aaron..Leasing Specialist. We traveled from out of state to see this property along with two others. This was the first one and we liked it. We were told that a particular top floor was available and were provided a price. We were sold. When we got home we called to secure the apartment only to learn that the tenants had extended their lease (in other words, it was never fully available). Aaron was our sales rep working this and he said that there were other units available (same plan and same floor) for the same price. Just to be clear -we texted Aaron the details that we agreed to and he confirmed. Went to apply for a lease online and the price was more than what he had quoted us and agreed to. We escalated to the regional manager as Aaron apparently does not have the authority to honor what we had agreed to. Still waiting for a call back from Aaron and the regional manager. We shortened our exiting lease so that we could move earlier. Took time off from work to move. And now this? Bait and switch? What’s going on? This is very unprofessional.

Holly Eberle

My mom went into Poets Walk before the pandemic. We were promised a lot and the residence did not get what they paid for. The room was ok but there were no activities to speak of and they stopped taking residence out in the community. They started out having a lot of activities but that changed to very few activities after COVID. My mom was left in her room to sit and watch TV or in a room with no stimulation. The staff were nice but not educated and did not know how to care for her. The Staff lacked the experience, often did not put mom\'s dentures in her mouth, sometimes it looked like they were not bathing her because of her greasy hair, did not often dress her appropriately for the weather, and they allowed moms drinks to run down her top as she was having a harder time eating. I not only had problems with the facility I had a hard time getting my refund from the company. We were told it takes 45 days to get our refund. It took 51 work days to get my mom\'s refund (over two months). After 45 days, I called daily and left messages with corporate but nobody called me back. I finally talked to accounts payable after calling her two times the week before leaving messages and no phone call was. I got the money back because I was persistent and the last time I called I reached her and then is when she sent the money the next day. Poet\'s Walk is not worth the money. Your parent is not important and the money is the only thing that is important to them. Management and corporate both do not deal with the problems instead they pretend there is nothing wrong. There is never enough staff for the number of residents and staff is changing all of the time.

RL

WOULD NOT RECOMMEND INSPIRED SENIOR LIVING OF LAS VEGAS. SERVICE IS AWFULD, FOOD IS AWFUL, NO LEADERSHIP. I HAD TO MOVE MY HUSBAND OUT WITHIN 4 MONTHS OF BEING THERE. HE WAS NOT HAPPY, DIDN\'T FEEL SAFE HAVING HIM THERE AND BECAUSE OF THE LACK OF CARE, HE WAS VERY STRESSFUL THERE. THEY NEVER DID A WELLNESS CHECK ON HIM DURING HIS ENTIRE STAY, WAS PROMISED A WELLNESS CHECK SEVERAL TIMES A DAY DURING OUR TOUR AND CONTRACT SIGNING. THEY DID NOT LIVE UP TO THEIR DEAL.

Julie

My aunt has been living at The Homestead in Boulder City for a year now, and she is very happy living there. She loves the staff members and other residents who all look after each other like a family. She believes it\'s the best kept secret \"over the hill\" from Las Vegas. They\'ve recently changed their status to just a 55+ senior community, and no longer have assissted living. I would highly recommend The Homestead as a great place to live based on my aunt\'s experience there.

A Patient

What a horrible place. I am currently here, and will be for a while. The facility is old, worn down, dirty, smelly, and everything else. Food, don\'t even go there, I guess the upside is I will be bake to loose weight rather than eating this dog food. They don\'t even bring me food, I have to remind them everyday that I am here and entitled to a tray! They have 15 beds per each CNA. Essentially, if you\'re coming here, then you\'re coming here to die. There is no care here, just pain and agony!