Falcon Ridge Assisted Living

Me

DO NOT PUT YOUR FAMILY MEMBER IN THIS FACILITY. 1. First of all, it’s in a neighborhood with crackheads, crime and heavy police activity. The facility was shot up in a hail of gunfire hitting 3 rooms with residents inside. 2. The facility is constantly understaffed due to a high turnover rate and staff’s frustration with management. It’s a constant revolving door of new hires. 3. They hire staff that don’t have a solid working knowledge of English to relay pertinent medical information to paramedics (which can determine the life or death of your loved one). 4. They have staff that don’t know the correct way to administer CPR to save your loved one’s life. 5. Needed repairs go ignored for months and for some residents a year or more, leaving some residents to live in squalor. 6. There is no initiative taken in updating residents or their families on repair issues or why they can’t be done. 7. They have kitchen staff and CNA’s that are emotionally and verbally abusive to residents. 8. The Administrator, Leanna, lacks essential leadership skills leaving a poor organizational culture, has inferior communication and problem solving skills, lacks empathy and compassion towards residents she does not like and takes no responsibility for her lack of leadership, leaving residents devoid of high quality service and care. 9. There is a constant malodorous smell in the facility. 10. Residents consistently walk around with EXTREMELY offensive body odor (urine and a wicked stench from not bathing). 11. Dietary Aids and kitchen staff don’t follow state laws for washing hands. I’ve seen trash cans being pushed before being served food without a hand wash . 12. There is deep resentment and retaliation towards those residents who call the state regarding the facility’s neglect. 13. And that’s not even everything. It’s is a run-down facility on it’s last leg. Even visitors can tell the place is poorly managed. That place is a slum and needs to be shut down.