2 Continuing Care Communities in Seminole County, Florida

Terry

Brookdale Lake Mary was very elegant. It had a really nice look from the outside. The room looked spacious. It had a large bathroom and a large one-bedroom unit that my mother would have been in. I was really ready to accept that one, but when we came back and started to sit down and talk to the salesperson it became more a la carte. Instead of telling me $3,100 a month for everything, and as she needed more we would add it, but it wasn't that way. It was more a la carte, and I didn't care for that. I felt like I was being talked to by a used car salesperson. At that time we were just checking out assisted living because my father had just died and we buried him the day before and my mother was going into a home. She could get around in her wheelchair by herself and can do things by herself, but she needed some time to adjust. I didn't really meet a lot of the staff. The person who helped me was the salesperson. At the end of it it was nickel and dime, just money for this and money for that. I just want to hear the bottomline price and what it's going to be for a month. I didn't want to know what my mother could go into; I want to know now. So by the time I got out of there she lost me. We loved the place. It was close to my mom's and they have memory care, but I didn't think that Mom needed memory care at that time. They were more expensive, too. They had a library up on the third floor. They had a dining room where people go. They also had an activity room where people go when they have an opportunity to do some activities. The dining room had a menu. It looked like it would have been a really nice place.

Sylvia

The Cascade Heights was depressing. The rooms were dirty. The staff members were nice, and they took me to the dining room, the mail room, and the apartments. They don't have laundry in the room. You have to go into the main lobby and do your laundry, so we didn't like that.

Cathy

My brother-in-law moved into Grand Villa of Altamonte Springs. I took him to move in that day, they had me do all the masks, the gown, face shield, and sign in before I could even walk with him to his room. He's been in quarantine, so I have not been able to go up. His room is called an alcove, it's small like a motel room, he likes it, and the staff is very friendly. The only thing I had an issue with was the price on the place started small, and by the time we wrote the last check it had increased a bunch. He takes one pill a day that he's able to do himself, but they charge $200 a month for him to take his own pill that they have nothing to do with, and that is not right. I know they bring the food around to him, but he said the only good food is breakfast, and the lunch and dinner is cold.

Angela

Grand Villa of Altamonte Springs was okay, I didn't like the layout, but the staff was nice. The layout was not good for seniors, they're right there by the main road, and it's too open. They had safety hazards. The staff who gave the tour was great. The rooms were alright, the room they took me was pretty nice, it was a nice size as well, but the layout could have been better. They had a pool, and a nice dining area.

Angela

Grand Villa of Altamonte Springs is great. My mother is very happy there, and it's clean. I couldn't be happier. The staff is very helpful, they call me if there's an issue, and they're very attentive to her. The food looks good. They have Bingo, church, movies, and ice cream socials. They have pretty good activities.