5 Assisted Living Communities in The Villages, Florida

Tyler

Understaffed, unclean, under qualified staff and a management that is adding patients to an already overwhelmed system. It is a terrible place and especially for end of life care. If your loved one needs anything more than basic care, get them out of there. My moms rooms was disgusting. Never cleaned in the 10 days I was there. Never turned in her bed, barely checked on, mismedicated and never bathed. There are good people trying to do good work, but they are overwhelmed. Do not let your loved one stay here.

Caring relative

This place has gone down hill fast. We are lucky to get 1 shower a week for my incontinent relative. Lost clothes and personal items missing, no sheets on bed on several occasions. Laundry piled up constantly. Staff shortage is partly to blame but if they are so short staffed why do they take all these new people.

Eric

My mom is in a place called Buffalo Crossings. I think it's nice, but with COVID right now, she's saying there weren't a lot of people, so I just want to take a look on what kind of activities other places have. I think the representatives and the coordinators there were very friendly and nice. My mom also said she likes the food, and it's pretty good. They do bus trips, and I know they have a lot of activities that are scheduled. My mom enjoys what's in there, so I would say it's good. Everybody in the facility has been vaccinated now, which is awesome. They were very proactive in getting everyone vaccinated. The employees are all pretty much vaccinated. I haven't been back in her room, but she is in a studio there. I think it's a very clean and very nice place. Anytime somebody got COVID, I was told right away that they isolated everybody, so I think it's run really well. It's $3800 a month, but it's in Florida so I guess it's fairly reasonable.

Lori

Sumter Place in The Villages was wonderful and beautiful. One part is independent living, another is assisted living, and a nursing home. The independent living is a building next door where they don't take care of you, you just live there, which is where I want to go. It's absolutely beautiful. The people were nice. Every person I spoke to was in good spirits. The staff toured me around, answered all the questions, were very accommodating, and took their time. I had absolutely no complaints. She was excellent. I went through the dining room, and it looked clean and neat, people were enjoying themselves, and looked very inviting. I'm very picky when it comes to restaurants and theirs was the kind of place I would eat in. The facility was completely clean and I really looked to see if it was dirty and it was not.

Charles

Freedom Pointe at The Villages looked very nice. It was a great layout. They had a very nice, impressive foyer. The person who toured me was very helpful and excellent. The dining area was very good. They had a movie theater.

Spouse

This is a very nice facility and when I chose it for my loved one Caroline was the director. She left shortly after I arrived and the care has gone progressively downhill since then. The new director consistently admits residents who should be in a nursing home and the staff is overworked and not able to provide adequate care. My spouse was soiled many times when I visited and my written complaints went unaddressed. I am moving my spouse quickly.

Robert

When you walk in the door of Brookdale Place at Freedom Pointe it's beautiful. The facilities are very impressive, well-organized, well-manned, and well-maintained. It has a lot of very positive features. They are rather unique because The Villages is a golfing paradise, and probably 60% or more of the men who lived there are golfers. As a result, this Brookdale has a little putting green, which is very nice. They have pretty much all the clubs for the tenants, a pool, and a pretty decent-sized workout and exercise room. The tenants also have the ability to start up any new clubs that they would like and Brookdale management will support them. They have card clubs, card nights, and a lot of board games. The staff was very accommodating, informative, and sensitive to the needs of the people.

Caregiver

For those with Parkinson’s disease it’s a big failure. They did not have dedicated med techs to dispense meds on a timely basis. The same people who dress and help patients to do other things, dispense the meds. They could be otherwise helping someone and the med time is very late. Wrong dosage happened also. I just didn’t think the staff was properly trained. I would go visit my loved one at meal times and the food was served warm to chilly. At dinner time, the wait staff was loud and fooling around at the door to the kitchen. I didn’t think they had enough supervision. I thought they had enough activities to keep people occupied. Afternoon music, bingo and exercise. They do have an open exercise room that can be used by all which is vital for those with Parkinson’s and those with dementia. The room has windows so staff can see in if anyone gets into trouble in there. I would use the facility again if they hired med techs, and had better trained personnel in all depts.

A Visitor

I liked some things about Sumter Place in The Villages and there were things I didn't like. Two things I didn't like about it were that it was expensive and also the residents there didn't seem cheerful or happy. The thing I liked about it was the rooms were in clusters and each cluster had its own reading area and social area. It didn't feel like an institution so much. They have places where the residents could do their laundry, and they have a nice dining room, and a really beautiful lobby. The staff seemed really friendly.