Memory Care Community in Chicago, Illinois

Linda

The first year was fine but then frequent administrative turnover became an issue. There were eight different Directors and Assistant Directors of Health and Wellness during a three year period. This created problems with disease containment and nursing shortages (in January 2025 healthy residents attended activities on the same floor as residents with Influenza and Norovirus). There were four Directors of Culinary Services in three years. In the past year the meals became inedible (tough meat, lack of green vegetables, a lot of starch and high cholesterol). The Life Enrichment team were great and created many activities for the residents and with a sense of joy. I wish the other departments had the same leadership and passion for their positions and the resident's overall well being. We have moved our mom to a better senior living facility, but I would hope Corporate leadership could examine their administrators at Artis Lakeview Chicago.

Gwendolyn

My aunt and uncle are at Symphony Rehab/Nursing Home (Symphony 87th Street). With the virus, I haven't been able to see and check the place out. When I tried to give a visit on the computer, it never happened. I did an outdoor visit and with the virus going on, they only let you visit for 30 minutes, and that was a short visit. I feel like if I have to visit with both of them, each one of them should get 30 minutes, but instead it's 15 minutes a person. I didn't like it at all. My first impression of the facility was that it was clean. The young lady that is taking care of my aunt and uncle is very professional, but you don't have the same person all the time. As far as activities, when I talk to my aunt and uncle, they don't have any programs right now because of the virus. They don't do anything. They only provide very small servings of food. My aunt and uncle complain about being hungry. They're not professional at all. When you call them, you never get through on the phone. They hang up on you. I cannot get a Zoom visit, too. They don't know anything. It's like the blind leading the blind; the whole team doesn't know what the other hand is doing. There is no communication. They need to improve on everything. I think all of them need to be able to have some type of training. They should have professional people answering the call.

Kimberly

My dad's therapy at Symphony is fine with the rest of the care. They need to improve on the general patient care. Also the food, I know that the food in these facilities is not good, however, it should be warm and it should not be cold on a regular basis. The attentiveness of the general staff I think, needs to improve. I don't know if it's because they have so many, but they need to be attentive. I really can't give anything about the upkeep because I have not been inside the facility past the door to bring my dad something.

SS

I visited someone at the Senior Suites of Chatham. I liked the washer and dryer on every floor near the elevator. The rooms were nice sized, and they had a lot of activities. They had an exercise area and a large open area in the back where the meals were served. They also had dancing and board games. The place was in very good condition, very well kept up and maintained.

Steph

Senior Suites of South Shore is a multiple story building. The people were extremely friendly and tried their best to accommodate me. They showed me the rooms, the activity center, the nurses' station, the cafeteria, the lunchroom where they make the trays, and the laundry facility. The floors weren't very clean, and I can't put my mother in that atmosphere even though they accept respite care, and they were going to allow me only one week unlike the others. The apartments were more like studios, and they were very small.