Memory Care Community in Hyattsville, Maryland

DeLicha Germany

DO NOT SEND YOUR FAMILY MEMBER HERE IF YOU LOVE THEM!!! We were forced to send my mom here due to lack of beds at other locations and the hospital pressuring us to pick a place. From the day my mother arrived there were issues. The first night that she was there, the supposed charge nurse (Augustine) attempted to give my mother another patient\'s insulin. She was there for 3 hours and no one even came to the room to introduce themselves or anything and his excuse was that he didn\'t know what meds to give her because he hadn\'t seen her chart. Finally, Nurse Angel (her name and she was literally an angel that night for my mom). Came to the room to assess my mom as well as insure that her medications were input into the system. From then everything continuously went downhill to include the doctor changing my mother\'s notification without our knowledge or even knowing why she takes that particular medication. We had to call his office for 4 days and it wasn\'t until we stated that we were filing a lawsuit that he bothered to call back. The conversation started off very condescending and disrespectful. He told us that we aren\'t to question his decisions and since we didn\'t agree we could find our mom another doctor. In addition, he attempted to tell us that our mother\'s mental state was getting better since he took her off one medication and changed another. However, that was absolutely false and we ended up calling 9-1-1 because our mother could not recognize us in which she was able to do when she arrived. The staff neglected to even realize that her mental health was declining and that anything was even wrong at all. In addition to all of this, my sister, who\'s a CNA, had to tell/force the CNA that was on the shift the night before to change my mother\'s bed wound dressing when she went to change her diaper as they were both soaking wet from her not being properly taken care. The tech attempted to tell my sister that she couldn\'t change the dressing because she needed to get permission and supplies from the nurse however, never went to get either. Mike & Angel are great and attempted to correct the situations. My mom was only there ONE WEEK AND TWO DAYS! And there was way too many issues and problems. I only gave the staff 3 stars because of Angel. Mike and Ms. Grace.