The Residence at Freeman Lake

M.J.

My mom will move into The Residence at Freeman Lake. They seem like really caring people, they have a really nice room that she's gonna be staying in, and they like to keep it nice and clean. Everything is really clean in there, and they seem to be really nice to the patients. I have a friend there, her father is in the assisted living side, and she was telling me it was a really nice place for themselves. I'm hoping that it works out for Mom. They have all kinds of activities to keep her busy during the day so she'll sleep better at night. I've had some of their desserts, cookies, and cakes, but the food is really, really good. They have some good chefs in there. The room that she's getting is really nice, they have big windows, she can get a lot of light in there, and a nice bathroom.

Business Response

R.C.

I went to Brookdale North Chelmsford, which is assisted living. They have a medical staff, but they're limited as far as what they can do. For example, they can't give injections, so they would still need to have a visiting nurse come in to do those things. It was OK. We toured the facilities, they have a nice dining area, a game room/activity room, and they have three different styles of rooms. One was a suite, one was a studio, and one was a bit bigger than a studio. The grounds weren’t as pretty, but it was nice, and more geared toward people with more needs. They provide meals, but they're very expensive.

Business Response

PS

The care and staff at Brookdale North Chelmsford is nice, but I feel that there is a lack of staff working on the residents every day. They should tell the staff not to use their cell phones when they should be talking care of people. I have walked in there several times when they're sitting there looking at their cell phones. Not all of them are doing that, but there are quite a few of them doing it often. Some are extremely nice, and some aren't. When I walk into my husband's bathroom, all I smell is urine. They have a lot of activities for the people that are in assisted living. Yesterday, there was a woman singing, and they were all having a good time. But the people in the memory care unit are sitting around, falling asleep, or sitting in their chairs doing nothing. They never bring them out and let them be participants in the activities.

Business Response

Lisa W

Poor leadership at Executive Level is leading to fee increases for care not being dispensed. Recommendations for memory care by staff members that do not possess the qualifications to do so. Lack of activities in memory care except in cases when corporate is on the premises. An entire week passed by without any detergent to clean residents clothes. A small point in the scheme of bigger concerns. However with that amount of money being charged that should never happen. High employee turnover, leading to lack of consistency in resident care. Do not place your loved one here