4 Assisted Living Communities in Spring Valley, New York

ReviewerAT1215

My father is in Pine Valley Center For Rehab and Nursing, and it's the worst place on earth. They've treated him so bad, and my father said World War II was easier to handle than being in that place. The bathroom is shared by four people with the other door on the other side. They shouldn't get 1 star; it's terrible. I'm in the hospital with my dad right now. He had to get sent here because of my request. The nurses called me and said, "I don't know what else to do." The aides and the nurses don't know what they're doing. They left my dad who's 95 years old, crying for two hours writhing in pain, called me at 4:30 a.m. and this had gone on from November 30th. He finally went to the hospital December 3rd. They sent him back, and he had the problem again. They let him cry and scream for two hours, and the nurse said, "I don't know what else to do." I said, "Can he go to the hospital?" The nurse said, "Well, the family can request it." I said, "Pull out the number and I'll talk to him." The nurse said, "I have to get a doctor to approve it." Then he came in, took care of it, and this was where my father's in. It's awful. My father has been there since September. He said to me, "If I could walk, I'd walk out of here." On Monday, I wrote emails to the administrator, the director of nursing, and the social worker, and I said I want answers. Nobody has contacted me. That's how much they care. They lost my father's hearing aid, so I had to buy him another set for $2700, and they didn't take responsibility for that either.

Ralph

It's a newer community, the place looks clean, and the staff is nice. The atmosphere was very nice, it was cheerful, and bright. The communities are what they are, and the grounds are very nice. It's also one of the only three senior places here that has a locked facility for memory care. I met the admissions person and she took me up to see the rooms and the ward. They have a waiting list for 12 people.