Independent Living Community in North Canton, Ohio

Dudley

This is an affordable facility, and my mother is getting very good care from the aids in her villa. They are friendly and helpful, and provide good meals and food for the residents. The administration/management, however, is very poor about getting information to the family of residents. It is sometimes difficult to know who to contact because of turnover in the past year or two.

Suzanne

We went to the campus of Windsor Medical Center. We only got in the door and into the conference room and met with their admissions directors. She had some videos taken with her iPhone to show us and was able to project them on a large screen TV that was available. Although we didn't see the actual units that were available, we got to see them on a video in person, and it was a pretty decent experience. They went through all the pre-screening questions, like wear your masks, social distancing, and all the other protocols that would be expected were in place. The main reason we selected them for my mom was they have a full skilled nursing facility, so there's more continuity of care. If and when she needs to spend some time in a skilled nursing facility, she could be basically moved back and forth without having to truly move her to another facility and then bring her back when she's released. It seemed to be a very nice facility with a very comparable price. They were possibly less expensive than some of the ones that have a lot of the individual ala carte services. They have some add-on services, but it wasn't six layers. It was just a couple of things that might apply to her, certainly med pass would be one. I had also asked them to only show us the room options that they had available at that time, because they had four or five different options. We saw a large studio, a 1-bedroom, a medium 1-bedroom, and a large bedroom. Everything was updated, nice, very clean looking, and it sounds like that they've replaced all the carpeting. They still have their salon open, too, and from a standpoint of being a female going in, we could opt for how frequently, if at all, she would want to go to a beauty shop. They have activities going on, but they're just more with social distancing at this point. They normally do a social hour with snacks, as well as actual alcoholic drinks once a week. Once they get through their second round of COVID vaccine, which they expect to have done in February, then that's something they would immediately be restarting. Although the alcohol for my mom makes no difference, the social act would be nice. It's just that, everything that I saw was a video, and there was one other place where I could go on and physically pick up floor plans in additon to being able to see videos. It would probably be a 5 if it weren't for COVID, but I give them a 4 for now because they did the best of anybody that we talked to.

William

Our experience here has been fantastic. It is excellent. They definitely exceeded all expectations. They have activities for the tenants all the time. It has been fantastic for my mom. It has been interactive, it has been very good, and it has lifted her spirit. The food is really great. She has dinner every night. They offer all meals, but she just eats dinner. The staff members are great. They're excellent. They are very friendly, very engaging, and very helpful. Everybody is proactive.

Donna

It was very clean and decorated nicely. I liked the dining room and the setting. We were shown where the laundry facilities were. They told us about the exercise room, the entertainment, the games, and activities. They had a bus that goes to different places and out to dinner. Dinner was included with the rent; breakfast or lunch was extra. You had a kitchenette in your room where you could prepare your own meals. I was there for a short time, and I was very impressed with it.