Memory Care Community in Chester County, Pennsylvania

Barbara

Management will make you think they care but Executive Director does not. Meals are frequently overcooked. Some staff cares the majority do not. Meds go missing or not given. Activities are only for specific residents. Cleanliness is not a priority. Laundry stacks up. Residents escape. Memory care residents are left unattended and are always left to sit in front of a tv all day. Assisted living residents are often treated badly when asking for help. Don’t push your call button it will be over looked as well. Over priced and very lacking on quality caring staff. No one is properly trained. No one is allowed to be empathetic. Staff is suppose to be robotic. Who wants this for their loved one. The Blake will say anything to get your money!

Carlos

Staff is not attentive. Memory residents are sitting all day doing very little and often nothing. Many left wet and dirty. Meals are often not edible. Most go unbathed. The wellness folks don’t help with issues. We are currently looking to get our mom out quickly.

Dale M.

They kept a relative one day past her Medicare approved 20 days for surgery rehab and charged her $200. Her condition upon her release was the same as if she would have been released a day sooner which would have saved her the extra cost. Requests to absolve her of this debt fell upon deaf ears. She will definitely go somewhere else after her next upcoming surgery. Maybe facility will be more patient understanding and less money hungry.

Gail

Sunrise of Westtown was very nice. It gave you a home feeling. It was clean. I just liked it. I think it would be perfect for somebody that likes a similar homier environment. The staff is good. They were very nice and friendly. I actually did not see much of the dining area because at the time it was like the beginning of COVID. Everything was shut down and they weren't touring in this facility. They had a sitting area. They definitely had the board games. I know they had transportation to take them from places where they needed to go there.

C.H.

We used Fairfield Family Care for 2 months. My experience was excellent, the people they sent were fabulous, they were competent, friendly, compassionate, helpful, and professional. The service and billing was fine, the agency was concerned about my mom, and that she got good service. They came 3 days a week, 4 hours a day. They made sure she took her medications, she was washed and clean, and they did a little housekeeping. The record keeping may be off in the beginning, but other than that the billing was fine.