52 Memory Care Communities in Collin County, Texas

Daughter

They do a good sell job but they can’t deliver. Staff is unhappy, food is bad, it’s filthy. We moved our loved one in less than 2 months after placement. Beware.

Amy Torrescano

Our family had a horrible experience here. We were told medications would be the last resort and this was not true. The physician who comes to this facility to see residents wouldn\'t listen to our concerns or wants. In fact when we asked to taper off meds he increased them. Our LO was placed on some heavy duty psych meds and they had never taken any of this type of medication before. We were told that the residents would be active throughout the day and most of the time when we came to visit the residents were sitting around, watching tv or in their rooms. We believed we were getting the best based on the monthly rate for this place and the promises made during the tour. Our LO was accused of \"aggressive\" behavior which basically was due to them being asked to leave other resident\'s rooms. They leave the resident\'s rooms unlocked throughout the day so it\'s no wonder they wander around into places they shouldn\'t be. We were told our LO needed an inpatient psychiatric admission. At that point we went to go pick up our LO and all of their belongings because we were fed up with their poor care. We wrote to the administration after about all of our concerns and never received a reply. We sent it certified so we know it was received. Our LO was there less than 3 months and they would not refund any of the $1500 move-in fee. Also, the turnover here is ridiculous. Staff would leave and we would have no explanation. I\'ve recently learned their admissions director is now at another facility, too. The end of our story was we took our LO home and they were perfectly fine. We found another facility where they are happy and well cared for. There are no heavy meds in place and no need to go to a psych facility. For the $6500 monthly rate at Bader House you definitely do not get what you pay for and they take no accountability. It\'s a beautiful facility but that means nothing if they residents are not well cared for. I hope this will help another family avoid a bad experience.

Jeannie

I thought Sunrise of Plano was very nice and very well kept. The people there were very friendly and very helpful. I went first thing in the morning, and people were just starting to get up and around, so I haven't had a chance to visit it when there are a lot of people out, but everything was kept very clean. I like the rooms. They were very nice. Aside from the pricing being a bit expensive, the only thing was it didn't include cable and landlines, but only Wi-Fi, so you were going to have to spend extra on that. The independent living only provided two meals a day, which isn't a really big deal because most elderly people only eat two meals a day anyway, so that was okay. I liked that they took pets, and they were very good about that, because my mother has a cat. Overall, the facility was really nice. It was very bright, and there was a lot of light coming in. The menu options that they had were really good, and the grounds were really nice. I met four people there, and they were all very friendly, and everyone I met there had a lot of seniority. They had all been with the facility for at least nine years, which I liked. It would be a nice facility for my mom, but her financial fund is quite limited, so I may have to look for some options that are a little bit less expensive.

Joalyce

I went to Mustang Creek Estates. It was really nice; it was beautiful. It was clean, it was new, but they weren't set up for couples. Since I had my mom and dad, it wasn't set up well for that. The staff was very nice, very helpful, and they showed me the whole house. It's a house with rooms in it, and they showed me the whole thing. It was very nicely decorated; it was just a nice place. The rooms were really small.

Beth

My mother is in Brookdale Stonebridge Ranch. So far, it's very, very good. She's very happy. Her apartment is very nice, laid out very well, and clean. I've only seen one meal, and it looked nutritious and well done. Our communication with them is very good. She is bedridden, so she's not using any of their facilities. We're very pleased. She said that she loves the facility, so that makes us very happy.