21 Assisted Living Communities in El Paso County, Texas

Rebecca

My mom has been a resident of Winslow Court for about a month now. The staff is friendly. Her room is like an apartment. She has a window so she can see outside. It is pretty good, and it is clean. She is by herself, but she is supposed to get a roommate sometime. It has a little kitchen in it. They are really good about helping her go to the dining room. I'm impressed with it. They have studios and two-bedrooms, which they consider apartments. We can't go to her room yet because of the virus, but we can visit her down in the common area. They have a beauty salon, which they have just opened back up, they have a garden area, and they allow pets, too. The grounds are really nice. The facility is nice, clean, well kept, and easy to get to. I would recommend it to anybody. My mom likes the food. It's reasonably priced, but they add on for everything that they do, and so that's one thing. If everything was in one price, that would be better, but it's still not as expensive as some other places.

Reviewer#AT0306C

I've been living in The Palisades at Broadmoor Park since July. It wasn't what I expected. The staff is wonderful, but the rooms are not very big. I have my own room, but I share a bathroom. It's really nice here, but I just don't like it. We get three meals a day. They have games and stuff. I got sick with COVID, and I'm just getting over everything. I haven't seen much of anything in all that time. The food is terrible. We have a nurse who wouldn't help us, but she's gone now, so now we have no nurse whatsoever.

Jason

I went in-person to Brookdale Skyline. We were in assisted living, and I liked it. I would not have a problem putting my dad there, but they kind of fumbled a few things for us and never filled in a few of the blanks. When we actually met, the staff told us a few things and neglected to tell us the whole story. That's when I thought assisted living might be an option, but I don't think at this time assisted living again will be an option for him. The facility was nice. I saw a small 1-bedroom apartment, nothing special, nice enough, probably a little dated, but it wasn't terrible. I only met with one person. She's a very nice lady, but she didn't fill in some of the blanks that I would have liked to have filled in. She spent at least two hours with us, which I did appreciate.

Anonymous071320

My dad chose The Inn at Garden Plaza because it suited him. It was a clean, neat, and an up-to-date community. They sent home a package with us, which was baked goods.

BG

My mother is at Brookdale Vista Grande. The services are adequate, and she receives good treatment, but that could be improved. They make sure she gets her medication and everything on time. She has a studio with a little kitchenette, a refrigerator and a sink, a sleeping area, a bathroom, and a small area that could be utilized as a dining room. They have larger rooms for couples that have a kitchenette, a dining room, and a sitting area. For the last three or four months they've had practically nothing, but they usually have religious services that came in on Saturdays and they would spend an hour singing hymns. They would have other people come in and people would bring dogs in. There's not much activity going on right now except the TV room, and they've removed about two-thirds of the chairs. The dining facility is open, but it's well spaced out.

RF, daughter

Caring personnel. Delicious food. Spotlessly clean. Extensive activities to keep the mind and body as healthy as possible. I can’t say enough about the wonderful atmosphere and caring personnel. All personnel know every resident by name, treating each person with dignity and respect. My Dad has been very happy there for 9 months. I’m there daily and see firsthand how happy the residents are and how they’re treated. I’m so glad that we chose the Jackson Creek Senior Living family.

Anna

We will be moving into Winslow Court. We've been down there for activities and meals, and we hooked pictures and put things on the wall. It's been remodeled recently, so it's really nice. We feel comfortable there. Everybody's really nice and we get along well with them. We haven't met anybody we didn't like yet. We have a 2-bedroom apartment. You can also have just a room or a 1-bedroom apartment. They have all kinds of amenities and the food is excellent. We've been to a bingo game and some music programs. There's a retired pianist there, and she just plays whenever she wants. I went to a church service there last week, they've done some outings, and they have a bus that takes anybody to Wal-Mart and Dollar Tree. We've enjoyed it immensely. The staff members in the dining room are so sweet. They know our name, and we don't even live there yet. The halls are long though; I'd rather the halls be a little less long because I'm in a wheelchair.

Joe

The Palisades at Broadmoor Park was really nice. They had a dining room, but they said you don't have to come to the dining room to eat. They'll bring you whatever food you want to your room anytime you want it. They had independent living, assisted living, and memory care facilities. However, it was all open, and I was not comfortable with the fact that my mother could get up and walk out. While we were there, nobody seemed to care. It wasn't locked down for assisted living, which was one of our criteria wherever we went. They had individual apartments. The shared apartments had a common living room and a common bathroom, and a bedroom of your own that was large enough to accommodate a bed, a recliner, and a table. It's a fairly recent facility, so the wear-and-tear was very minimal. You get your money's worth. They had a whole bunch of activities going on. They had movies, games, religious services, and popcorn machines. They had menus like you would see at a restaurant.

dorothy, a resident

Most of the time the food is terrible One has to choose from the left side of the menu - sandwiches etc. Everyone complains about the food - meat tough and overcooked, veggies overcooked and pale, so that one orders dessert. The menus sound wonderful until one orders them and sees food unfit to eat. Complaints abound and nothing is done. Many eat in their apts but then a 230 dollar a month raise in rent hits this January and no improvements are made. The bathrooms on the main floor were updated but the ones on the floors the residents use were not and the doors are so heavy, one cannot open and get their walkers in. A law suit will follow when someone falls. The only good menu on Friday nights was changed against wishes of the residents without any concern. This is ridiculous and corporate could care less I am told.