Memory Care Community in Tarrant County, Texas

Silverlaughingbear

5 om room and bathroom. Room is cleaned everyday. I strighten out my own bed covers Nurses do not have time to do all the ectra things. I go to gym come back and take a nap and nurses keep it quiet for me.this plsce is to get you well.back on your feet. It is not s redort like you take on vacation.meals are good.just one was not. If you get yourmeal cold.the n I rse will warm it for you.i would like more deserts but will learn to contact cafe.grill.etc.we have a full house. Help back and you will be helped. Did not intend to write so much. Jesus helps those that help themselves. Excuse errors i do not see good.⁰

Susan

My mother moved into Lake Arlington. They're just bought out now by Morada, and they are amazing. The staff is also amazing. When we first moved her in, we said, "Hey, this closet is broken." In 2 minutes, they were there to fix it. They're friendly and accommodating. The people there are just amazing, and her neighbors are awesome. They have a lot of stuff, but because of COVID, they aren't really doing much right now. They have a theater, an activities room, a laundromat, and all that is included, you don't pay extra for any of that. Her apartment is clean and beautiful. It's just wonderful. If I could live there, I would.

Daughter of Stroke Survivor

Believe every horrible review you see. They are chronically understaffed and your family member will not be treated well. We placed our mom here for short-term rehab and we cut the visit short due to her constant and chronic neglect. We asked all the hard questions and went on the tour and they will do the song and dance about how great things are and then you realize it is all about the money and filling a bed. LuAnn was my mother’s care manager and she was inept; that is being kind. My mom is a stroke survivor completely paralyzed on her right side, incontinent, fed through a peg tube and non-verbal. We had extensive conversations with the front office staff about her needs BEFORE she arrived. We were assured they had the expertise and ability to handle all of her needs. We should have known there was a problem when we had to provide her feeding pump. They had an influx of patients that needed them and their others were out for repair. Ok, no problem; we brought hers. It wasn’t until I reminded LuAnn that she couldn’t bill Medicare for the supplies that we were providing that she seemed to be more proactive about the supply issue. We protected my mom from skin break down and bedsores during our tenure of care so we took them the things we needed to ensure she had the same level of care there. She did not. Several times we came in to find mom soaked in urine or covered in her own feces. To make my accounts truthful, we made sure to photograph my mom upon arrival and then at night when we left. My mom was bathed once in the over 2 weeks she was there and that was at my insistence. My sister is an RN and at one point we were so frustrated with some of the staff and their incompetence that she and I began to change, clean and redress mom. She had a huge bruise on her arm from someone either aggressively holding her or trying to restrain her while they did their “weekly” labs. They don’t really have any lab results to show you but it is a cost they can they can send to Medicare. I could go on but the bottom line is DO NOT PLACE anyone you love here if you cannot do daily check-ins. I was able to observe a few people calling out for help down empty corridors when staff had to work other areas. They use the nurses to pass trays and other duties so you will need to wait if you need your nurse. I observed the same woman fall 3x’s and she was there for rehab. She had a cast on one arm. The first time I came upon her she was outside my mom’s door screaming for help down an empty hallway. I ran to get staff. The second time she had fallen out of the bed and it took staff about 5 minutes to find her. One gentleman screamed for over an hour for an aide or nurse: I timed it. I questioned the dosage of a narco my mom was still displaying signs of pain. Long story short, my peppering LuAnn with continuous questions upset her so much she screamed “I can’t be in here either you all day answering these questions, I have other things to get done.” This after saying my mom was one of her “Angel” patients and we should bring all of our questions to her. The final straw was walking in to find my mom had been left wet overnight. We arranged transport the same day and discharged the next day. My sister and I have taken care of our mom since she was released from ICU. Because of Covid and everything shutting down, we were too afraid we would never see her again. So my overprotectness was because my mom can’t speak yet and I am her voice and advocate. This facility is about dollars. It is not about critical care. They will lie and say you can monitor with cameras in the room and then have continuous wi-fi problems so you won’t be connected with a good signal or any signal at all. Avoid this place at all costs.

Tina Ware

I transferred from a different facility to Ridgmar due to not getting the care that I needed. Ridgmar is fantastic! Their medical team is outstanding!! They really care about their clients and their well-being. I was there for almost 2 months and I was very well taken care of. I was in a head on collision. I cannot say enough good things about this facility. Their physical therapy team got me to the point where I could go home. I am now walking with a walker and as soon as their outpatient therapy starts I will be going back there for more therapy. I want to thank Ridgmar for all that they have done for me and my family to get me well!

Mildred

I visited Atria at Hometown in North Richland Hills. I found it acceptable in every way. I chose a one-bedroom with a balcony. It was clean. The space is smaller than what I'm moving out of, but then it suited my needs. The staff was very friendly and helpful. They have an exercise room and another room for just seated exercises and such.