Memory Care Community in Lehi, Utah

sherry

Rehab was good, we loved the wonderful man that got my mom up and going. BUT we were taken back by our experiences that were shocking some days. The first few days, my mom was so upset and wanted to go home. Aids offered help but never came back--Mom was told she needed help going to the bathroom, hard to get help, left mom on toilet one hour..Mom has lymphoma and gout. She pulled the emergency button six times, NOTHING. She banged on the wall. At one point she was in a lot of pain and tried and tried to move for relief. She about toppled over twice. I KNOW FOR A FACT workers ignored her light midday. --someone came in to give mom meds and made sure we understood she was in a hurry, brought in a cup of pudding that had already been used. I only saw one spoon and she double dipped, did she for others?? Covid?? Lied about Medicare-pay them back if discharged mom early. Nope -three days rule with Medicare. She said it can get nasty- well lying is nasty. I could go on but limit

June

We have had a great experience at harmony hills! The facility is clean and well taken care of. They have many well thought out activities for the residents. The staff is very friendly and helpful. Very pleased overall!

Family Member

Harmony Hills is absolutely fantastic!!! The staff is amazing, loving and so caring. This is the place!

CB

This is a beautiful building and everything feels so new and clean. The housekeepers do an excellent job making sure if always feels clean. The girls in the kitchen are so sweet and the meals they make are great. The activities are thought out but not always well attended I think they could do a better job at making sure the residents know it is time for an activity and try harder to get residents involved. They do a fair amount of advertising through the community by doing open houses, while these are fun I think it is overwhelming to many of the residents and often they are lost and not well attended to in the chaos of the activity. This is definitely not a facility that caters to an elderly person that has any health issues. This location is great if your loved one is pretty independent and doesn't require much help, but is just lonely or doesn't want to live alone. The sign on the side of the building is misleading because it says all skill levels included. I think what they mean is all skill levels included in price not all "skill" (medical) levels taken care of in their facility. The nursing staff is very sweet and kind to the residents but lack medical training. It was not uncommon for my loved one to be waiting for assistance to bathroom or have other needs and 2-3 nurses be sitting talking/on phones in the nursing office. Medications of my loved one were given incorrectly which affected their care. Things like assisting patients in getting oxygen put on at night were neglected. One of the nursing aides is the directors daughter which I think is a conflict of interest because if she's sitting in the office when things need to be done it seems many of the other aides follow suit. Overall this is a beautiful facility that is reasonably priced but is only a good value if your loved one doesn't require a lot of assistance or care. If your loved one has any medical needs (even needing help knowing when and what medications to take) in my opinion it would be best for them to be in a facility that can accommodate their medical needs better. If your loved one is pretty independent and needs friends and some socializing then this would be a great place!