Assisted Living Community in Hillsborough County, New Hampshire

Carol

This place is awful..they do not take care of their patients.. I call and never get anyone to answer outside of the operator who sends you to voicemail.. I have brought my loved one clothing and throws for his bed that just go missing every time..they tell you to add their name but what does it matter if someone is taking them home?? I’m looking for a new facility but everything is so expensive … This place is BAD!!

Current resident

This place is an absolute dump. I am writing this as I have been up all night - freezing! No heat is on in the building, yet it is only 45 degrees out. Food is HORRIFIC. Leadership is beyond poor. DO NOT SEND YOUR LOVED ONE HERE!

Sally Slotoroff

A Country Place was the perfect place for our dad. It Is a friendly, home-like atmosphere on a beautiful 5-acre property, with fruit groves and barnyard animals. My dad was very fond of the animals, especially the baby peacocks and liked watching them grow. Rob and Nancy are the owner operators. Rob pays attention to every detail and is incredibly helpful to both the residents and the family. The staff is amazing, food great and fun events are available. A Country Place has our highest recommendation – it is a great, friendly, safe place who will watch over your loved one and keep you informed. Thank you.

Karen N

Durant home has been a godsend for my son. They worked with him for two years. They are hardworking and lovely people that truly care about their residents.

ReviewerFY#0331B

I visit my aunt regularly at Habana Health Care Center. I don't know if I like it too much. I think I'm going to be calling them soon because I want to know if she's had the Corona shot. I also want to know if she's still in a ward with 4 other women, I don't think she should be. She used to be in a semi-private with just one more person. I think they transferred her because they said it's better for her depression but I have not talked to them about it. We just visit her from the outside but once every other week, I call to see how her health is and to check everything. I don't like her room. The last time I went in, it didn't have a phone or a way to call her directly. Most places have phones patients can pick up and talk to their family. Here, you have to call a nurse and the nurse has to take the phone in the room for them. I got to talk to the social worker about that because one of the CNAs told me to talk to the social worker about it but when you call her, she's never available or called me back. She's been getting treatments for arthritis and I see it in her medical report that they seem to be doing everything they can for her. I would not rate the facility very high, it needs some improvement. They've improved a lot these past 2 years that I've been dealing with them but before, they were very poor. The staff members that talk to me are very nice. The CNAs, I don't know if they have real RNs there or not, they've always been very nice. The bad thing about that place is they only have 2 elevators so if they ever have a fire in that place, I don't know how to get those people that can't walk out of there. Half of the time the elevators don't even work properly and they're small. Those things could be improved, I'm sure. Other than that, the food and the care seem to be adequate.

Denise

My mom is already at Carlyle Place. They're fabulous, and they go above and beyond anything you would expect from an assisted-living care place. She is there for respite but she'll probably transition into assisted living. She loves it. She said the food is fabulous, and that it keeps 'just appearing.' The staff members are really nice. They have taken some pictures of her and she is smiling, so I know she is really in a good place. The managing director there, who is a nurse by training, is out-of-this-world, and she even went to my mother's apartment to meet her before we moved in. Because of COVID, there aren't that many activities right now, but they're doing some PT and rehab with her, and she is enjoying that. Every one of the staff members is lovely and professional. It is truly like a home as opposed to an institution, and you just get a really good feeling about placing your loved one there.

Rodney

Carlyle Place was neat and clean. I did not get to see a room because of the virus. The staff was friendly, helpful, and informative. I didn't even go inside any office or anything. I talked to someone outside on the porch. I was impressed with the cleanliness and the odor of it. Everything looked very well done and in good order, and I was interested and I still am interested. I might go back and ask for more information.

Reginald

The people that I met during my visit at The Colonnade at Carrollwood were great. The staff was very pleasant, very welcoming, and very caring. The rooms that I saw seemed very comfortable and welcoming. I'm really looking forward to being a patient there.

Angela

My father is using Home Instead Senior Care. Their back office is really good, and their caregiver is excellent. She listens and is very respectful and puts the patient needs' first. I don't have any bad things to say. They help with bathing, feeding, changing, the laundry, and cooking.